Kennywood - Group Sales Administrative Assistant

Roles & Responsibilities:

• Assist the Group Sales Directorand/or other sales hostswith administrative work

• Perform general office management functionsandgeneral upkeep ofthesales office

• Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling

• Support with weekly ticketing and revenue reporting 

• Work alongside sales team to coordinate and execute integrated sales campaigns

• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution

• Coordinatewith clients and in-park teams on detailed activity reports

• Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback

• Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects

• Respond to and resolve customer inquiries via phone, email and CRM platforms

• All other duties as assigned by leadership

Education and Experience:

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered

• 1+ years of previous administrative work experience recommended but not required

• PreviousSalesforce CRM,amusement park, theme park, or waterpark experience a plus but not required

Language:Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:  

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have reliable transportation to and from work for your scheduled shift

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to meet time-sensitive deadlines with accuracy and urgency

• Ability to do basic arithmetic and understand basic spreadsheets

• Ability to accurately account for tickets, coupons, and other controlled materials

• Ability to comply with all policies and procedures related to the operation of cash/POS handling equipment

• Ability to maintain confidentiality and protect sensitive revenue data

• Ability to use office technology and equipment, such as PC, software, and copier

• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problem-solving abilities

• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to remain seated for extended periods of time, while using a computer

• Ability to stand or walk for long periods of time throughout the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be primarily basedinan office setting, with frequent interaction with other indoor or outdoor park locations

• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments