Kendo Brands Beauty Contractor (1099)

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners\u2014we can't resist the fun of working with people. Each connection, each relationship matters.

Available Schedules:

• Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm
• Schedules cannot be negotiated.
• Training Pay: $15.00
• Start Date: 12/22/25
• Pay: $16 per hour

Qualifications:

• Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Excellent communication skills: clear tone and knowledge/use of proper grammar
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers
• Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES

• Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues.
• Demonstrate high standards for quality service
• Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
• Work in tandem with the quality and training team to self-manage performance expectations
• Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
• Strict adherence to key performance indicators (KPI) as set by management.
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS

• 2-3 years' experience in a business/professional environment; preferably in the service industry
• Comparable experience in an office environment encouraged
• Self-starter and ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills/- 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential.

Job Type: Full-time

Salary: $16.00 per hour