Jurisdiction Review Unit Analyst (Investigator V)

MISSION: The Texas Education Agency (TEA) will improve outcomes for all public-school students in the state by providing leadership, guidance, and support to school systems.

Core Values:

• We are Determined: We are committed and intentional in the pursuit of our main purpose, to improve outcomes for students.
• We are People-Centered: We strive to attract, develop, and retain the most committed talent, representing the diversity of Texas, each contributing to our common vision for students.
• We are Learners: We seek evidence, reflect on success and failure, and try new approaches in the pursuit of excellence for our students.
• We are Servant Leaders: Above all else, we are public servants working to improve opportunities for students and provide support to those who serve them.

New hires, re-hires, and internal hires will typically receive a starting salary between the posted minimum and the average pay of employees in their same classification. Offers will be commensurate with the candidate's experience and qualifications and will thoughtfully consider internal pay equity for agency staff who perform similar duties and have similar qualifications. The top half of the posted salary range is generally reserved for candidates who exceed the requirements and qualifications for the role. The maximum of the salary range is reserved for candidates that far exceed the required and preferred qualifications for the role.

The Texas State Auditor's Office (SAO) is updating certain job classification titles for the new biennium and TEA is working to align identified titles to the new State Position Classification Plan. In FY26, the state classification title of Investigator VI will be updated to Investigator V. This administrative change will not impact the compensation classification, duties, or responsibilities of this position in any way. On September 2, 2025, this posting was updated to reflect the new biennium's State Position Classification Plan.

POSITION OVERVIEW:

At the Texas Education Agency's Office of Governance (OG), we are driven by a powerful mission: to proactively support school systems, keep students safe, and uphold Texas education law with integrity, objectivity, and excellence. Our core workstreams\u2014Field Support and Compliance & Investigations\u2014focus on strengthening governance, fostering a culture of accountability, and promoting continuous improvement across Texas schools. By working closely with school systems and agency teams, we help ensure every Texas public school student has access to a safe, high-quality education.

The Division of Compliance and Inquiries plays a vital role in supporting accountability and integrity across Texas schools. This team manages and responds to written complaints from a wide range of stakeholders, including parents, educators, students, vendors, and public officials, ensuring concerns are addressed thoroughly and with care.

The analyst position is central to this work, responsible for reviewing complaints, determining next steps, and coordinating with the investigative team when needed. This role involves direct communication with constituents and school personnel, and requires sound judgment, autonomy, and a commitment to upholding the values of the OG.

Flexible work location within the state of Texas may be considered for qualified candidates.

Please note that a resume, tailored cover letter, and short answer responses are required attachments for applying to this position. Incomplete applications will not be considered.

Applicants who are strongly being considered for employment must submit to fingerprinting and a national criminal history background check.

ESSENTIAL FUNCTIONS:

Job duties are not limited to the essential functions mentioned below. You may perform other functions as assigned.

1. Jurisdictional Review: review complaint allegations to determine TEA authority under state and federal law, including but not limited to the Texas Administrative Code and Texas Education Code

2. Risk Assessment and Analysis: identify the potential risks associated with the allegation(s) and assess the relative severity of each alleged violation

3. Customer Service and Stakeholder Collaboration: ensure all correspondence, internal memorandums, and documentation related to complaints are processed timely and accurately, in compliance with FERPA and other applicable laws and regulations

4. Cross-Divisional Collaboration: partner with internal investigative units and general counsel to determine necessary actions to achieve compliance

5. Process Improvement: collaborate with colleagues and unit manager to develop or refine policies and procedures that support the team's strategy, including partnering with other agency divisions to develop and share techniques, resources, and best practices

MINIMUM QUALIFICATIONS:

• Education: Graduation from an accredited four-year college or university
• Experience: At least four [4] years of experience in working with complaints, investigations, dispute resolution, or compliance monitoring.
• Substitutions: An advanced degree may substitute for two years of required experience.

OTHER QUALIFICATIONS:

• Share the belief that all Texas students can achieve at high levels and are able to succeed in college, career, or the military.
• Working knowledge of state and federal laws and regulations pertaining to misconduct, criminal and administrative investigations, and confidentiality, including Texas Penal Code, Texas Education Code, Texas Family Code, Texas Administrative Code, and the Family Educational Rights and Privacy Act.
• Working knowledge of statutes, rules, regulations, policies, and procedures concerning special education.
• Experience with complaint resolution policies, conflict and dispute resolution procedures, compliance monitoring, and/or report writing.\u202f
• Experience with risk mitigation.
• Ability to adapt to and effectively engage with diverse individuals and stakeholders.
• Superior verbal and written communication skills with the ability to effectively engage in a collaborative, results\u2013oriented team environment.\u202f
• Extensive problem-solving skills that result in identifying challenges, gathering and analyzing facts, evaluating alternatives, and implementing best-fit solutions.\u202f
• Excellent time management and organizational skills with ability to prioritize and complete multiple and competing projects or priorities simultaneously.\u202f
• Desire to self-reflect, give/receive feedback, and continuously improve.
• Willingness to work as a contributing member of a team and foster positive and effective working relationships with a variety of individuals (including executive leadership) and groups, internal and external to TEA.
• Experience in the education sector preferred.
• Bilingual Spanish speaker preferred.

As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, sex, disability, age or veteran status, unless an applicant is entitled to the military employment preference.

To review the Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces to each job classification series in the State's Position Classification Plan (provided by the State Auditor's Office), please access the Military Crosswalk (occupational specialty code) Guide and click on the military "occupational category" that corresponds with the state classification in this job posting title.

This position requires the applicant to meet Agency standards and criteria which may include passing a pre-employment criminal background check, prior to being offered employment by the Agency.

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted. Please add "capps.recruiting@cpa.texas.gov" and "@tea.texas.gov" to your safe senders list to ensure you receive email notifications from our talent acquisition team and/or hiring division regarding your candidacy.