Junior IT Support Specialist

IDR is seeking a IT Support Specialist to join one of our top clients for an opportunity in Atlanta, Georgia. This role supports the legal sector by providing technical assistance, focusing on applications and end-user device management. The position offers a great chance to apply your support skills in a fast-paced, impactful environment with ongoing contractual opportunities.

Position Overview for the IT Support Specialist:

• Serve as the first point of contact for IT requests and manage ticket triage.
• Provide end-user support for hardware, software, and device-related issues.
• Deploy, configure, and maintain standard desktop and laptop images.
• Collaborate with IT teams and end users to ensure secure, reliable device support.
• Assist with user training and documentation to promote effective technology use.
• This role is intended for entry-level to junior-level candidates.

Requirements for the IT Support Specialist:

• High school diploma with at least 1 year of experience in a help desk, support, legal assistant or similar role.
• At least 1 year of recent relevant experience in IT desktop support.
• Experience supporting users in a legal environment preferred.
• Strong knowledge of Microsoft Office 365 and enterprise software deployment.
• Hands-on experience with ticketing systems and end-user device management.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.

To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.

Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.

If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com