Junior IT Analyst

The role of the Information Technology Junior Analyst is to provide support as a point-of-contact for store personnel, third party vendors, and store installation managers with networking scheduling, execution, and issues that arise. Opportunities within the PSG IT support organizational structure including Store Computer Operations Helpdesk, working existing open cases, providing both incident troubleshooting and problem management for the field. Significant interaction with personnel of all levels of the Company requires staff members possess very capable personal attributes in addition to aptitude for ongoing development of technical skills.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Position is not remote/hybrid and will be based out of our Cleveland Hinckley Parkway location.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It''s all here for you... let''s Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Requirements:

• Associate's degree and 1 year of IT experience OR 6 years of IT experience in lieu of Associate''s Degree
• Experience with computer hardware and/or software.
• Experience in customer service-related work.
• Basic understanding of information technology infrastructure and computer platforms.
• Basic understanding of computer administration concepts.

Preferred:

• Experience in project coordination, including planning, execution, and monitoring of projects.

• Excellent communication skills for effective collaboration with stakeholders and team members.

• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

• Problem-solving skills to address challenges and ensure project success.

• Technical skills in Tier 1 troubleshooting, including diagnosing and resolving basic technical issues.

• Basic understanding of networking concepts and hardware troubleshooting.

Core Responsibilities:

Strategy & Planning

• Manage work order schedules, work in-progress schedule and completion documents for approval of payment.
• Manage the maintenance and distribution of new demand, special project, acquisition, renovation, and relocation schedules.
• Consult in the reviewing of data drop scopes of work, and termination locations for a project.
• Maintain control and follow-up of all problems encountered, illustrating action taken and parties concerned.
• Act as a point of contact between Sherwin-Williams Headquarters, Division and Field locations and outside vendors.

Acquisition & Deployment

• Assist with the identification and implementation of solutions that provide enhanced functionality and value.
• Assist in the creation and deployment of service solutions that will simplify WAN processes.
• Manage the process and installation of new WAN network orders.
• Manage the process and installation of WAN network vendor orders via email and internet tools.
• Participate with office relocations, renovations, new store, and break fix WAN networks.
• Assist in the creation and deployment of service solutions that will simplify processes.
• Manage the process and installation of new equipment orders.
• Manage the process and installation of new vendor wiring orders via email and internet tools.
• Take active role in store relocations, renovations, new store, and break fix Local Area Networks.
• Assist in stabilization and maintenance of all telephony standard operating procedures and solutions.

Operational Management

• Manage the coordination of Sherwin-Williams and vendor activities to ensure successful Store Technology & Operation installations.
• Communicate directly with vendors and interested parties when problems arise with invoices, equipment installations, pricing, etc. to resolve issues/problems.
• Verify invoices reflect services requested and performed, validate any discrepancies with supervisor.
• Monitor work order changes and communicate to necessary contacts.
• Open and update Service Now reports, create Meister Task cards, place wiring work orders, update tracking and reporting tools.
• Contact stores to provide job activity scope and appropriate directions.
• Monitor control all channels of ITSM requests.
• Coordinate documentation and dispatching of complex Local Area Network issues, Messaging, Server and other concerns to appropriate parts of the organization.
• Recommend process and procedural improvements for all individual operational responsibilities.

Incidental Functions

• Assist with Change Management preparations and implementations.
• Assist with large projects as may be required to contribute to efficiency, effectiveness, and growth of the department.
• Attend meetings in participation with the team.
• Produce quarterly reports to include tickets worked, average time for completion, hardware data(units/dollars), and current trends.
• Produce decision guidelines and processes for cross-departmental utilization
• Work outside the standard office 7.5-hour workday may be required.

Core Responsibilities:

Strategy & Planning

• Manage work order schedules, work in-progress schedule and completion documents for approval of payment.
• Manage the maintenance and distribution of new demand, special project, acquisition, renovation, and relocation schedules.
• Consult in the reviewing of data drop scopes of work, and termination locations for a project.
• Maintain control and follow-up of all problems encountered, illustrating action taken and parties concerned.
• Act as a point of contact between Sherwin-Williams Headquarters, Division and Field locations and outside vendors.

Acquisition & Deployment

• Assist with the identification and implementation of solutions that provide enhanced functionality and value.
• Assist in the creation and deployment of service solutions that will simplify WAN processes.
• Manage the process and installation of new WAN network orders.
• Manage the process and installation of WAN network vendor orders via email and internet tools.
• Participate with office relocations, renovations, new store, and break fix WAN networks.
• Assist in the creation and deployment of service solutions that will simplify processes.
• Manage the process and installation of new equipment orders.
• Manage the process and installation of new vendor wiring orders via email and internet tools.
• Take active role in store relocations, renovations, new store, and break fix Local Area Networks.
• Assist in stabilization and maintenance of all telephony standard operating procedures and solutions.

Operational Management

• Manage the coordination of Sherwin-Williams and vendor activities to ensure successful Store Technology & Operation installations.
• Communicate directly with vendors and interested parties when problems arise with invoices, equipment installations, pricing, etc. to resolve issues/problems.
• Verify invoices reflect services requested and performed, validate any discrepancies with supervisor.
• Monitor work order changes and communicate to necessary contacts.
• Open and update Service Now reports, create Meister Task cards, place wiring work orders, update tracking and reporting tools.
• Contact stores to provide job activity scope and appropriate directions.
• Monitor control all channels of ITSM requests.
• Coordinate documentation and dispatching of complex Local Area Network issues, Messaging, Server and other concerns to appropriate parts of the organization.
• Recommend process and procedural improvements for all individual operational responsibilities.

Incidental Functions

• Assist with Change Management preparations and implementations.
• Assist with large projects as may be required to contribute to efficiency, effectiveness, and growth of the department.
• Attend meetings in participation with the team.
• Produce quarterly reports to include tickets worked, average time for completion, hardware data(units/dollars), and current trends.
• Produce decision guidelines and processes for cross-departmental utilization
• Work outside the standard office 7.5-hour workday may be required.