Junior Data Support Analyst

ECS Federal LLC

DC

JOB DETAILS
SALARY
$60,000–$70,000 Per Year
SKILLS
Analysis Skills, Best Practices, Business Growth, Business Intelligence, Communication Skills, Data Analysis, Data Sets, Frequently Asked Questions (FAQ), Homeland Security, Identify Issues, Operations Processes, Problem Solving Skills, Process Development, Process Improvement, Root Cause Analysis, ServiceNow, Time Management, Track Customer Issues, User Documentation, Work From Home
LOCATION
DC
POSTED
12 days ago

ECS is seeking a Junior Data Support Analyst to work remotely.

ECS is seeking a Junior Data Support Analyst to support a growing business intelligence and data analytics team supporting DHS HQ. The Junior Data Support Analyst supports the effective use of an enterprise data analytics platform by serving as an initial point of engagement for platform users. This role focuses on analyzing user inquiries, translating needs into well-defined requests, performing preliminary investigation of common issues, and coordinating with technical teams to enable timely resolution. This position requires analytical thinking, strong communication skills, and the ability to work independently within established operational processes.

Key responsibilities include:

  • Serve as an initial point of engagement for analytics platform users, assessing and triaging incoming data and platform-related inquiries.
  • Analyze user requests to determine root causes, required actions, and appropriate resolution paths.
  • Translate user needs into clearly defined requests and records within ServiceNow.
  • Perform preliminary investigation and analysis of common platform issues, including access, data availability, and usage questions.
  • Partner with senior data support analysts, data engineers, and platform teams to coordinate resolution of complex requests.
  • Develop and maintain user-facing documentation, FAQs, and knowledge articles to improve platform adoption and reduce recurring issues.
  • Support data users in understanding platform capabilities, best practices, and available datasets.
  • Track trends in user inquiries to identify recurring issues and recommend process or platform improvements.

Salary Range: $60,000 - $70,000

General Description of Benefits

About the Company

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ECS Federal LLC

ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.

ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900+ employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.

In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.

ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.ecs-federal.com/