Junior Applications Engineer

Technology platforms are critical to every aspect of business performance. As Roadrunner continues to scale and evolve, the organization relies on a growing portfolio of third-party applications that support operations, employee productivity, customer interactions, and business decision-making.

The Jr. Application Engineer plays an important role in maintaining the stability, usability, and effectiveness of these systems. Working alongside experienced technology professionals, this position helps ensure business-critical applications remain secure, accessible, and optimized to support organizational needs.

Success in this role means becoming a trusted contributor within the Technology team-resolving issues efficiently, improving documentation and user adoption, supporting system governance, and helping create a seamless experience for application users across the organization. This is an excellent opportunity for an early-career technology professional seeking hands-on exposure to enterprise application management, systems administration, and IT operations.

What you'll do

1. Support Business-Critical Applications

• Support the daily administration and maintenance of third-party applications used across the organization.
• Troubleshoot application issues and coordinate resolutions with internal stakeholders and external vendors.
• Respond to user requests, incidents, and service inquiries in a timely and professional manner.
• Monitor application performance and identify opportunities to improve reliability and user experience.
• Escalate complex issues appropriately while maintaining ownership and follow-through.

2. Strengthen System Governance and Security

• Assist in administering user accounts, permissions, and access controls across supported platforms.
• Support the implementation and enforcement of application security policies and procedures.
• Help ensure compliance with audit requirements through accurate user access reviews and documentation.
• Participate in ongoing efforts to improve application security, governance, and operational controls.
• Maintain data integrity and confidentiality within supported environments.

3. Improve Documentation and Knowledge Sharing

• Partner with Subject Matter Experts (SMEs) to develop and maintain application documentation.
• Update knowledge base articles, support documentation, and user guides to improve issue resolution.
• Contribute to training materials that help internal and external users maximize application effectiveness.
• Capture lessons learned, system changes, and process updates to support organizational knowledge retention.
• Promote self-service resources that improve user adoption and reduce recurring support requests.

4. Drive Operational Excellence

• Assist with application configurations, updates, testing, and implementation activities.
• Support technology initiatives and projects that enhance business processes and systems capabilities.
• Identify opportunities to streamline workflows and improve operational efficiency.
• Collaborate across Technology and business teams to ensure solutions align with organizational objectives.
• Develop a strong understanding of the organization's application ecosystem and technology standards.

5. Build Technical Expertise and Professional Growth

• Learn from experienced engineers and technology leaders through mentorship and hands-on experience.
• Develop foundational expertise in enterprise applications, systems administration, and IT operations.
• Stay current on emerging technologies, platform capabilities, and industry best practices.
• Participate in training and professional development opportunities to expand technical skills.
• Contribute to a collaborative, high-performance team environment focused on continuous improvement.

What you bring

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field; equivalent IT work experience may be considered.
• 0-2 years of experience supporting software applications, systems administration, technical support, or related technology functions.
• Strong interest in enterprise software applications, system administration, and technology operations.
• Excellent analytical, problem-solving, and troubleshooting capabilities.
• Strong written and verbal communication skills.
• Ability to effectively manage multiple priorities in a dynamic environment.
• Demonstrated ability to work independently while contributing to a collaborative team environment.
• Strong attention to detail and commitment to delivering quality work.

Technical Skills

• Understanding of software applications, user administration, and access management concepts.
• Familiarity with troubleshooting application and system-related issues.
• Knowledge of Microsoft Office applications and business productivity tools.
• Ability to learn new platforms and technologies quickly.
• Experience documenting processes, procedures, or technical information is a plus.

Preferred Qualifications

• Internship, co-op, academic project, or professional experience supporting business applications.
• Exposure to enterprise software platforms, cloud applications, or IT service management processes.
• Familiarity with knowledge management, technical documentation, or user training development.
• Understanding of information security principles and access control practices.
• Experience working in transportation, logistics, supply chain, or other operationally complex industries is preferred but not required.

How you operate

• You approach problems with curiosity and a strong desire to learn.
• You think beyond the immediate issue to understand the broader system impact.
• You take ownership of outcomes and follow through on commitments.
• You communicate clearly with both technical and non-technical stakeholders.
• You remain organized and effective while managing multiple priorities.
• You seek opportunities to improve processes, documentation, and user experiences.
• You collaborate effectively and value diverse perspectives.
• You maintain a high level of professionalism, accountability, and integrity.
• You embrace feedback and continuously develop your skills.
• You move quickly while maintaining accuracy and attention to detail.

About Roadrunner

We're not just moving freight; we're reimagining long-haul shipping. Our Smart Network offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves - and no freight moving on rail - customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.

Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.

This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.

We're growing fast. Roadrunner is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

We Run Safe. We Run Smart. We Run Together.

Compensation & Setup

• Pay: $44,000-$55,000 annual base salary
• Location: Hybrid - Downers Grove, IL
• Benefits: Comprehensive benefits package including medical, dental, vision, retirement savings options, paid time off, and other company-sponsored programs, subject to eligibility

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands

• Sedentary physical activity performing non- strenuous daily activities of an administrative nature.
• While performing the duties of the job, the employee is regularly required to sit, walk, stand, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.
• The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
• Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
• We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-HybridDowners Grove, IL