Jr. Specialist, IT Operations

Aecon Group

Charlotte, NC

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Apple Hardware, Best Practices, Change Management, Cisco Network Systems, Communication Skills, Computer Hardware, Computer Workstations, Construction, Continuous Improvement, Customer Support/Service, Equal Employment Opportunity (EEO), Fleet Management, Hardware Configuration Management, Help Desk, Hewlett-Packard Product Family, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Juniper Networks Product Family, Knowledge Management, Leadership, Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Operational Support, Organizational Skills, Printers, Problem Solving Skills, Procurement Strategy, Regulations, Risk Management, Safety/Work Safety, Software Configuration Management, Sourcing Strategy, Team Player, Technical Support, Time Management, Tuition Reimbursement, Videoconferencing

LOCATION

Charlotte, NC

POSTED

1 day ago

Come Build Your Career at Aecon!
Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value - it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won't just build your career - you'll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus - today and always.
Integrity. We lead by example, with humility and courage.
Accountability. We're passionate about delivering on our commitments.
Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation - we call it Aecon Proud.

At Aecon we:

Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives and training, partnerships with Veteran groups, to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you're inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?

Reporting to the Manager, IT Operations, the IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for all corporate and branch offices, job sites, networks.

What You'll Do Here:

Support corporate, key branch offices and job sites as assigned
Provide remote and in person IT support to all end users as needed day-to-day
Setup and deployment of equipment, making CMDB updates as necessary
Design and manage job site setups, engaging other internal teams and vendors as necessary
Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc
Manage office support and job sites throughout their entire lifecycle - from site mobilization to site demobilization
Oversee proper reclaim and decommissioning of IT equipment
Supporting Aecon's joint venture projects as necessary
Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites
Participate in the creation of estimates for all new project job sites
Follow and support Aecon's IT policies, procedures and guidelines

What You Bring to the Team:

Degree or diploma related to Information Services or equivalent work experience
Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software
Familiarity with ITIL is considered an asset
Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune
Experience with setup, deployment and support/management of large printer fleets
Experience with setup, deployment and support of meeting room/video conference technology
Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)
Ability to clearly communicate technical concepts to non-technical people
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Multitasking skills to work in a fast-paced environment
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

Aecon fosters belonging within and across our organization. We consider all applicants for positions without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law.

We are committed to adhering to the objectives and requirements outlined in the Equal Employment Opportunity Commission (EEOC), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the EEOC and its applicable regulations. Appropriate accommodation under the EEOC will be provided upon request throughout the interview and hiring process.

Jr. Specialist, IT Operations

Aecon Group

Charlotte, NC

About the Company

Aecon Group

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