1st Level Support, Administrative Management, Android, Apple, Apple Macs, Cloud Computing, Consumer Branding, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dental Insurance, Desktop Administration, Documentation, Environmental Management, Establish Priorities, Healthcare, Help Desk, Identify Issues, Information Technology & Information Systems, International Marketing, Mac Operating System, Management of Information Systems/Technology (MIS), Marketing, Microsoft Active Directory, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Onboarding, Printers, Problem Solving Skills, Security Patches, Service Delivery, Service Level Agreement (SLA), Software Administration, Software Installation, Software Licenses, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, User Account Administration, VPN (Virtual Private Network), Vision Plan, Wi-Fi, iOS
Join the global leader in responsible marketing activation services
At HH Global, we help the worlds most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing activation at scale. With over 4,000 colleagues across more than 55 countries, youll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.
Purpose of the Job
We are seeking a motivated Junior IT Support Technician to provide first-line technical support for end users across Microsoft Windows and Apple Mac environments. The successful candidate will assist with device deployment, user account administration, endpoint management, and troubleshooting using Microsoft Entra ID, Microsoft InTune, and JAMF. This role is ideal for someone with 1-3 years of IT support experience looking to develop their skills in a modern cloud-managed environment. Reporting directly to the IT Manager Americas, and working alongside team members based in Chicago, IL.
This will be a hybrid position based in Chicago, IL on site at the client. This role will be required to be in office 2-3 days per week, with the ability to work from home the remaining days.
- Applicants must be authorized to work in the United States without employer sponsorship, now or in the future.
Key Responsibilities
- Provide first-line technical support for Windows and macOS devices.
- Configure, deploy, and troubleshoot Windows PCs, Apple Mac, and mobile devices.
- Manage user accounts, groups, and permissions using Microsoft Entra ID (Azure AD).
- Enroll, configure, and manage endpoints using Microsoft InTune.
- Install, configure, and support Microsoft 365 applications.
- Diagnose and resolve hardware, software, network, printers, and connectivity issues.
- Perform software installations, updates, and security patching.
- Assist with onboarding and offboarding of employees, including device provisioning and account setup.
- Maintain accurate documentation of incidents, procedures, and asset inventory.
- Procure hardware through approved suppliers and assist with software licenses.
- Escalate complex technical issues to senior IT staff and other teams when required.
- Deliver excellent service level agreements (SLAs).
- Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
Knowledge, Skills & Experience
- Bachelor's degree in Information Technology or a related discipline and/or equivalent work experience.
- 1-3 years of experience in an IT Helpdesk or Desktop Support role.
- Hands-on experience supporting Windows 11, Apple macOS, mobile devices (both iOS and Android).
- Experience administering Microsoft Entra ID and Microsoft InTune.
- Familiarity with Microsoft 365 applications.
- Basic understanding of TCP/IP networking, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Knowledge of Active Directory and Group Policy is beneficial.
- Strong problem-solving, communication, and customer service skills.
- Ability to prioritize multiple support requests in a fast-paced environment.
- MS Certification preferred
- Apple Mac Certification preferred
Company Benefits
- Healthcare, dental, vision insurance
- Short-term and long-term disability coverage
- 401k with discretionary company match
- PTO and company holidays
For Illinois based applicants: The US base salary range for this position is $45,000 to $52,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, education, certifications and work location. This range may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus targets, benefits and/or other applicable incentives in addition to base salary.
You belong in our global community
Belonging is at the heart of HH Global. We don't just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.
HH Global is an equal opportunity employer and considers all qualified applications without regard to protected characteristics.