Jr Application Support Analyst

Description

Job Title: Jr Application Support Analyst

Duration: 12 Month Contract

Location: New York, New York (REMOTE)

Required Pay Scale: $34-$36/hr

• Due to client requirements this role is only open to USC or GC candidates*

Job Summary:

The Jr Application Support Analyst will support internal enterprise applications used across multiple business units. This role works closely with product, engineering, and operations teams to troubleshoot issues, execute SQL queries, validate data, and maintain application stability in a fast‑paced production environment. Success in this role requires strong analytical thinking, clear communication, and the ability to investigate and resolve issues with accuracy and urgency. The team values reliability, proactive problem‑solving, and someone who can collaborate effectively while maintaining a high standard of service.

Project Details:

• Support internal business applications used across the organization
• Heavy SQL querying, data validation, and analytics‑driven troubleshooting
• Production support environment with ticket management and incident resolution
• Cross‑functional collaboration with engineering, product, and operations
• Remote role with required onsite equipment pickup
• High‑visibility support work impacting enterprise‑wide users

Must Haves

• SQL experience (queries, updates, data validation)
• Analytics background (data analysis, reporting, issue investigation)
• Application support experience
• Troubleshooting and production support experience
• Strong communication skills
• Experience supporting internal business or enterprise applications
• Ability to work cross‑functionally with engineering and product teams
• Must live near an equipment pickup site

Desired Skills

• Experience with Salesforce, Databricks, or BI/reporting tools
• Experience supporting financial, HR, or enterprise systems
• Familiarity with internal application ecosystems
• Strong documentation and knowledge‑base skills
• Ability to identify patterns, trends, and recurring issues
• Experience improving support processes or workflowsc

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600