Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Documentation, Follow Through, Microsoft Excel, Microsoft Office, Microsoft Outlook, Multitasking, Needs Assessment, Oil and Gas, Organizational Skills, Project Tracking, Sales Management, Sales Support, Service Delivery, Willing to Travel
Watford City, North Dakota
The Junior Account Manager will support the Account Management team by assisting with client communications, tracking project deliverables, and ensuring service quality within the oil and gas sector. This entry-to-mid-level role is ideal for someone with strong organizational skills, a customer-focused mindset, and a desire to grow in a client-facing environment.
Responsibilities:
- Assist senior account managers in managing day-to-day client communication and service delivery
- Respond to routine client inquires and escalate issues as needed.
- Build and maintain strong, long-term relationships with key stakeholders
- Understand client needs and align company services to meet those requirements
- Coordinate internally with operations, recruiting, and support teams to ensure service delivery
- Maintain accurate documentation and client records in CRM or account management tools
Qualifications:
- 1-3 years of experience in customer service, sales support, or account management experience required (preferably in oil and gas).
- Strong organizational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite (especially Excel and Outlook); CRM experience is a plus
- Detail-oriented with strong follow-up skills
- Willingness to travel occasionally to client sites if needed.