Journeys Bilingual (Spanish/English) Customer Service Representative - Remote (TN and FL Residents)

Genesco Inc

Tallahassee, FL(remote)

Apply

JOB DETAILS

SKILLS

Bidding, Bluetooth, Business Operations, Business Support, Cellular Telephone, Coaching, Communication Skills, Conflict Resolution, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, English Language, Ethernet, Financial Planning, Google Chrome Browser, High School Diploma, Intel Product Family, Interpersonal Skills, Laptop PC, Legal, Multilingual, Multitasking, Operating Systems, Operational Support, Performance Metrics, Presentation/Verbal Skills, Privacy Controls, Problem Solving Skills, Psychiatry and Mental Health, Quality Assurance, Retail, Scholarship, Service Delivery, Short Messaging Service (SMS), Solid State Drive (SSD), Spanish Language, Student Loans, System Test, Time Management, Tuition Fees, Typing, USB, Vision Plan, Webcams, Wi-Fi, Writing Skills

LOCATION

Tallahassee, FL

POSTED

Today

The Ideal Candidate

As a Bilingual Remote Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.

Position Benefits

40% off employee discount at all Genesco retail locations and online.
Advancement opportunities within the first 6 months of employment.
Weekly pay
Dental, Life, Medical, and Vision coverage and insurance.
401K Contribution program.
Journeys and Genesco Scholarship programs.
Tuition and Student Loan Repayment assistance.
Employee Assistance - Mental Health, Financial Planning, and Legal Advice.

Job Responsibilities:

Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
Foster strong customer relationships to enhance retention and loyalty.
Work cross-functionally with internal teams to ensure seamless customer experience.
Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
Serve as a brand ambassador by upholding company values and delivering outstanding service.
Apply coaching, feedback, and training to enhance performance and customer satisfaction.
Ensure the security and privacy of customer information.
Perform additional duties as required to support business operations.

Job Requirements:

High school diploma or GED.
1-2 years of customer service or retail experience preferred.
Strong verbal, written, and interpersonal communication skills.
Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
Proficiency in learning and using new software applications.
Excellent problem-solving and conflict resolution skills.
Strong attention to detail and ability to multitask effectively.
Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).
Bilingual proficiency in Spanish.

Work From Home Requirements:

Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
- Tablets and Chromebooks are not permitted.
RAM: Minimum of 16 GB.
Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
Web Camera: Integrated or external webcam.
Mouse: External mouse required.
Cell Phone: Must have Wi-Fi capability and a charger.
Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
- Minimum speed: 50 Mbps download / 5 Mbps upload.
- Recommended speed: 100+ Mbps download / 10+ Mbps upload.
- Test your speed at www.speedtest.net.
- You must pass the official system test at www.networktest.twilio.com using Google Chrome.
Power: Devices must remain charged at all times to avoid work disruptions.
Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

About the Company

Genesco Inc

Founded in 1924, in Nashville, Tennessee, Genesco Inc. (NYSE: GCO) is a $3 billion specialty retail leader that sells footwear, headwear, sports apparel and accessories in more than 2,800 retail stores and leased departments throughout the U.S., Canada, the United Kingdom, the Republic of Ireland and Germany, principally under the names Journeys, Journeys Kidz, Shi by Journeys, Schuh, Schuh Kids, Little Burgundy, Lids, Locker Room by Lids, Lids Clubhouse, Johnston & Murphy, and on internet websites www.journeys.com, www.journeyskidz.com, www.shibyjourneys.com, www.schuh.co.uk, www.littleburgundyshoes.com, www.johnstonmurphy.com, www.lids.com, www.lids.ca, www.lidslockerroom.com, www.lidsclubhouse.com, http://shop.neweracap.com/ , www.trask.com, www.suregripfootwear.com and www.dockersshoes.com.

The Company's Lids Sports Group division, based in Indianapolis, operates the Lids headwear stores, the Locker Room by Lids and other team sports fan shops and single team clubhouse stores. In addition, Genesco sells wholesale footwear under its Johnston & Murphy brand, the Trask brand, the licensed Dockers brand, G.H. Bass & Co., SureGrip, and other brands.

For more information on Genesco and its operating divisions, please visit www.genesco.com.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Sports and Physical Recreation

FOUNDED

1924

WEBSITE

http://www.genesco.com/