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Journeyman Field Support Technician

MANTECH

Doral, FL

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JOB DETAILS
SKILLS
AFRICOM - United States Africa Command, Amazon Web Services (AWS), Best Practices, CCNP - Cisco Certified Network Professional, CENTCOM - Central Command, CISSP - Certified Information Systems Security Professional, Calculators, Cisco Network Systems, Cloud Computing, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Science, Copying Machines, Customer Relations, Desktop PC, Hardware Installation, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Information Technology & Information Systems, Internet Security, Knowledge Base, Laptop PC, MCSE - Microsoft Certified Systems Engineer, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, Network Configuration Management, Office Equipment, On Site Support, People Management, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Project Management Certification, Scripting (Scripting Languages), Sensitive Compartmented Information (SCI), Software Administration, Software Installation, Systems Administration/Management, Technical Support, Top Secret Clearance, United States Department of Defense (DoD), Virtualization, Willing to Travel
LOCATION
Doral, FL
POSTED
3 days ago

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join our team in Doral, Florida.

Responsibilities include but are not limited to:

  • Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
  • Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
  • Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
  • Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
  • Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

  • HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.
  • Must possess two certifications Security+ , CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco),
  • DoD 8570.01-M IAT Level II certification.
  • 3+ years of experience with 2+ years of position-specific relevant experience.
  • Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
  • Proficiency in installing, configuring, and troubleshooting Windows operating systems.  Experience with Active Directory and remote desktop tools.
  • Experience with cybersecurity tools and best practices. Experience with end-user device support (desktops, laptops, mobile devices).

Desired Qualifications:

  • Bachelor’s degree in information technology, computer science, or a related field.
  • Experience working in a managed services environment. Experience with cloud technologies (e.g., AWS, Azure).
  • Experience with scripting and automation tools. Experience with advanced cybersecurity incident response and server administration and virtualization.
  • Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
  • Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

  • Must have an active TS/SCI clearance.

Physical Requirements:

  • Required Travel up to 50%
  • Must be able to remain in a stationary position 50%.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
  • The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

About the Company

M

MANTECH