Position Summary:Our Analysts' primary role is to have a complete working knowledge of their assigned EPIC application, to include an understanding of the assigned department workflows for the associated EPIC build, upgrade, and release process. They will work independently in managing application-related service tickets, documenting findings, and communicating status with the end-users, while also supporting problem resolution(s), enhancement requests, and project tasks by building system components, testing, documenting workflows and related information and maintenance.
To be considered for this role, candidates must either currently live in California or demonstrate a willingness to relocate prior to employment.
Essential Functions of the Job:
Senior Analysts (Levels I-III):
Builds and supports EPIC applications within scope of certificationWorks with clinical and operational teams to understand needs and optimize workflowsPerforms testing, documentation, and support go-livesTroubleshoots and resolves end-user issuesLeads design and configuration of EPIC applicationsServes as SME and mentor for junior analystsOversees complex projects and coordinate with cross-functional teamsSupports strategic planning and optimization initiatives
Additional Duties and Responsibilities:
Adheres to all applicable SYHealth policies, procedures, protocols, and best practicesPromotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rulesExhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skillsMaintains a clean, safe and organized work area at all timesPerforms any other job-related duties as needed, assigned, or requested
Job RequirementsExperience Required:
Senior Analyst I: 6-8 years (Expert user with multiple certifications, leading projects & mentoring)Senior Analyst II: 8-10 years (Team lead, SME, cross-functional project ownership)Senior Analyst III: 10-12+ years (Team Lead, provides strategic guidance, may serve as interim manager)
EPIC Certification(s) Required (candidates should have one or more of the following):
Clinical Applications: EpicCare Ambulatory, Willow, SecurityRevenue Cycle & Patient Access Flow: Cadence, Resolute (HB/PB), PreludePopulation Health & Analytics: Healthy Planet
Education Required:
High School Diploma or GED equivalent
Verbal and Written Skills Required to Perform the Job:
Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectivesDemonstrates active listening skills, respect and a positive "Can Do" attitudeMust possess the ability to communicate effectively in English; both verbally and in all written communication
Technical Knowledge and Skills Required to Perform the Job:
Experience in a hospital or integrated health systemFamiliarity with effective data management tools and quality reporting techniquesFamiliarity with healthcare IT systems, including interfaces and integrationsExcellent problem-solving and analytical skillsAbility to work with both technical and non-technical stakeholders to resolve system issues
Equipment Used:
General office equipment to include PC and Software (Excel, Word, Office), phone, fax, etc.
Working Conditions and Physical Requirements:
This hybrid position is intended to be primarily remote, with expectation for occasional on-site presence based on business need (Quarterly Town Halls; Go-Live Events; etc.)
Qualified candidates are willing to commute to the corporate location; non-local candidates must be willing to relocate to the Southern California/San Diego County area if selected
Flexibility in schedule to meet project deadlinesSitting for extended periods of timeSufficient dexterity to effectively operate a computer keyboard and other related peripherals
Compensation Structure:
Senior Analyst I: $54.37-$71.92; salaried/exemptSenior Analyst II: $59.18-$78.58; salaried/exemptSenior Analyst III: $63.99-$85.23;salaried/exempt
Universal Requirements:To be considered for this role, candidates must either currently live in California or demonstrate a willingness to relocate prior to employment. Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.