John M Paz Alumni & Family Center Business & Operations Manager

Posting Details

Dickinson College is a premier four-year residential liberal arts institution chartered in 1783 and widely recognized as a leader in global and sustainability education. Dickinson College is located in Carlisle, named a “most livable city” by Forbes and is minutes from the state capital of Harrisburg. The campus is connected to a vibrant downtown that offers eclectic dining, shopping and entertainment options. Within a two-hour drive are Philadelphia, Baltimore and Washington, D.C.; New York City is three hours away.

Dickinson College offers full-time employees a broad range of benefits, including a comprehensive medical insurance plan, life insurance, flexible spending accounts, generous time off, parental leave, homebuyer assistance, and tuition benefits for eligible employees and dependent children under the age of 24. Upon eligibility, the College contributes 8% of an employee’s base salary to a retirement account with an additional .5% matching contribution; all money paid by the college into the employee’s retirement plan is immediately and fully vested in the employee.

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Position Department

Advancement - John M Paz Alumni and Family Center

Job Summary/Basic Function

Business & Operations Manager, Paz Center

10-month position; on campus. 35-hour weeks with reduced-hour schedule during January, February, July, and August. Evening and weekend work may be required. This is not a remote position.

The Business & Operations Manager plays a crucial role in ensuring the smooth operation of The Paz Center. Responsibilities include maintaining the booking system for overnight stays and events, overseeing billing and contracts, developing budgets to identify revenue opportunities, and producing regular reports.

Additional responsibilities include making sure that all emergency items are functional, addressing minor maintenance needs, and supporting cleaning, upkeep and event set up. The Business & Operations Manager will be cross trained with the Experience Manager to ensure a VIP experience for all visitors.

• Data Management: Assist EM with booking system for overnight stays and events. Oversee billing, satisfaction surveys and contracts. Develop contracts with General Counsel as needed.  

• Budget Management & Special Projects (paver, promotional items): Develop budgets and identify opportunities for revenue. Set strategy to manage, meet and project revenue goals. Create packages and other sales opportunities. 

• Reporting: Develop and maintain operational dashboards and provide weekly, monthly, and annual reporting on occupancy, revenue, guest satisfaction, and budget performance. Develop lead measures with EM and report on annual goals.  

• Quality Assurance: Be sure all emergency items are in working order (smoke alarms, emergency lights, fire extinguisher, etc) Identify minor maintenance needs in and around property (change lights, paint touch ups, gardening, etc) and create work orders · Identify and document priority maintenance needs. Coordinate cleaning and upkeep of all areas of the facility with contracted housekeeping and maintenance as needed. Ensure compliance with applicable safety, insurance, facility use, and institutional policies.

• Guest Experience Serve as back up to Experience Manager. Assist EM with reservation requests and reply to email correspondence. Meet guests to check in and tour the center as needed.   Demonstrate strong ownership, responsiveness, and commitment to guest satisfaction.

Other Duties:

In the event of staff shortage, the Paz Business Manager may occasionally have to engage in housekeeping or set up activities to ensure guests can check in or events can start in a timely fashion. 

Serve as a member of the College Advancement team.

Maintain relationships with vendors, caterers, facilities, and others that work in or use the center.  

With EM continue to develop and revise standard operating procedures. 

Inventory and order operating supplies including but not limited to essential overnight items, guest experience giveaways and food for upcoming house run events.  

Requirements:

High School Diploma or GED

1-3 years Work Experience

Preferred:

Bachelor's Degree

EEO/Diversity Statement:    

The College is committed to building a representative and diverse faculty, staff, and student body. We encourage applications from all qualified persons.