Leidos is seeking an Executive Support Service Desk Analyst to support large-scale migration and operations on a large, high-profile DOW contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations.
In this role, a successful candidate will provide Executive IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and applying cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.
You will serve as the onsite initial point of contact for Executive Support IT-related problems and incidents. In this capacity you will provide phone, chat, and walk-up support to VIP and Premier users, performing technical triage, troubleshooting, resolving issues, and following escalation protocols as necessary.
Clearance: Must currently hold an active DOD TS/SCI clearance. Must be a U.S. Citizen.
Additional duties will include:
Provide professional and prompt in person customer service to Executive Level DTRA personnel by assisting them with IT-related issues
Manage, document and communication of degradation of services or outage issues to customers and help with resolution
Manage, analyze, troubleshoot, and resolve incidents and SC Tasks based on the Service Desk operating procedure
Follow ITSM and ITIL processes to ensure quality of services and prompt resolution
Ensure your assigned incidents stay within the program's AQL/SLA commitments
Open, update, and resolve incidents in Service Now
Ensure all incidents and SC Tasks are properly documented
Create and/or coordinate the development of Knowledge Base Articles (KBA)
Manage and troubleshoot complex problems and be able to derive root causes and apply correct fixes or workarounds
Provide support for new Executive Customers setting up Government Furnished Equipment (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services
Required Qualifications:
Bachelor's Degree with 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience. May possess a Doctorate in technical domain. Additional experience will be considered in lieu of a degree.
Clearance: Must currently hold an active DOD TS/SCI clearance
Successful verification of your 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.
Experience in IT customer service environment including four (4) years of IT ticketing system experience and two (2) years of experience in remote desk administration tools and usage
Experience meeting service level goals and targets
Granting Outlook Delegate Access to New Military Assistants and Executive Assistants
Classified Workstation and Tablet testing and fielding for VIP and SES customers
Ensuring Travel devices are maintained and have latest updates
As mission priority is needed, being onsite early or late to work with travelling VIPs/SES customers
Conference room VOIP telephone installation and maintenance
Assist with Conference room support and laptop profile caching for Military Assistants and Executive Assistants
Ensuring Executive Level Customers have proper access to network resources and NPEs
Unclassified Mobile Device Provisioning for Executive Support Customers
Proficiency with imaging Unclassified and Classified Workstations with standard Baseline Image
Desired Qualifications:
Experience with Office 365 and remote desktop applications
Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
June 8, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $82,550.00 - $149,225.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.