JIRA Administrator

Cognizant

Phoenix, AZ

JOB DETAILS
LOCATION
Phoenix, AZ
POSTED
30+ days ago
Job Summary


As a Jira Cloud Administrator Contractor you will play a key role in supporting Amex enterprise Agile tooling ecosystem. You will configure and optimize Jira Cloud to meet the needs of diverse Agile teams across technology product and business functions. This role is ideal for a hands-on Jira expert who understands large-scale governance enterprise security andcomplex workflow design in a regulated environment.


Responsibilities


+ Administer and configure Jira Cloud (Software and Service Management) and Confluence Cloud environments for multiple lines of business.

+ Partner with Product Owners Scrum Masters Release Train Engineers and Software Engineers to implement Jira structures aligned with Amex Scaled Agile Framework and enterprise Agile standards

+ Design and maintain custom workflows screens schemes fields filters and dashboards that enable effective portfolio and team-level tracking

+ Manage user access roles and permissions through Atlassian Access and SSO integrations with Amex identity platforms.

+ Implement and maintain automation rules and integrations (e.g. with Slack GitHub and ServiceNow)

+ Support governance and compliance by ensuring configurations align with Amex security and audit standards.

+ Provide technical support and Tier 2/3 troubleshooting for Jira Cloud and Confluence Cloud users.

+ Develop documentation training materials and best practices to promote consistent usage across business units.

+ Participate in Atlassian Cloud upgrades testing and change management processes in coordination with Enterprise Technology teams.

+ Required Qualifications 3-5 years of experience as a Jira Administrator (including Jira Cloud) in a large enterprise environment.

+ Strong understanding of Agile Scrum and SAFe frameworks.

+ Proficient in JQL workflow automation and project configuration.

+ Hands-on experience with Atlassian Cloud administration including user management permission schemes and global settings.

+ Experience managing large-scale user bases (5 000+ users preferred).

+ Excellent stakeholder communication and documentation skills.

+ Experience in governed or regulated environments (e.g. financial services banking orfintech).

+ Preferred Qualifications Atlassian certifications such as ACP-120 (Jira Administration for Cloud) or ACP-620 (Managing Jira Projects in Cloud).Familiarity with ScriptRunner Automation for Jira and Jira Service Management.

+ Experience integrating Jira Cloud with data analytics and reporting tools (e.g. PowerBI Tableau).

+ Knowledge of Atlassian REST APIs or scripting (Python Groovy or JavaScript).Exposure to Change Management IIQ and enterprise security compliance practices.y.


Certifications Required


Jira Administrator Certification ITIL Foundation Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About the Company

C

Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.

We're driven by a passion to help our clients build stronger, more agile and more innovative businesses.

Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations.

What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
https://www.cognizant.com