Jira Platform Administration & Governance
- Configure and maintain Jira projects, workflows, issue types, screens, and permissions
- Oversee Jira Service Management, including service projects, customer portals, request forms, and queue structures
- Manage custom fields, dashboards, filters, and system settings
- Implement governance controls for user access, configuration management, and platform standardization
Workflow Design & Process Engineering
- Design and standardize workflows to ensure consistency, traceability, and compliance
- Enforce workflow controls such as approval gates and stage-based field restrictions
- Align workflows with program and project management principles and lifecycle practices
- Analyze and improve business processes through workflow optimization and automation
Change Management & Compliance
- Ensure Jira aligns with SOC-oriented change management processes
- Conduct regular audits of Jira tickets to validate classification, documentation, and approvals
- Identify compliance gaps and implement improvements to support audit readiness
Automation, SLAs & Optimization
- Design and maintain advanced Jira automation
- Build and refine SLA rules, notification schemes, and escalation logic
- Automate ticket routing, compliance checks, and operational workflows
- Continuously identify opportunities to improve efficiency and reduce manual effort
Integrations, Data & Engineering
- Integrate Jira with systems such as Azure DevOps, GitHub, and other enterprise tools
- Develop and maintain integrations using REST APIs, webhooks, and scripts
- Build and maintain data pipelines to extract, transform, and report on Jira data
- Ensure reliability, scalability, and maintainability of integrations and data flows
Reporting & Insights
- Develop dashboards and reporting to track service performance, compliance, and operational trends
- Provide visibility into workload, SLA performance, and process effectiveness
- Support leadership decision-making through data-driven insights
Collaboration & Enablement
- Partner with stakeholders to gather requirements and translate them into Jira solutions
- Create scalable service models, request catalogs, and user-friendly portal experiences
- Lead training, workshops, and documentation efforts
- Promote consistent adoption of Jira best practices across teams
Qualifications
- 3+ years of relevant experience
- Proven experience administering Jira and Jira Service Management in a professional environment
- Strong experience configuring workflows, automation, SLAs, queues, portals, and permissions
- Experience supporting incident, request, problem, and change management processes
- Strong understanding of program/project management principles and lifecycle practices
- Ability to translate technical concepts for non-technical stakeholders
- Strong communication, time management, and organizational skills
Preferred Qualifications
- Atlassian certifications
- Experience with Jira platforms
- Experience in enterprise or multi-team environments
- Familiarity with Jira Cloud
Work Environment
- Fast-paced environment with a high volume of work and evolving priorities
- High-visibility role supporting multiple technical teams
- Requires strong ownership, prioritization, and self-direction