Analysis Skills, Atlassian JIRA, Best Practices, Business Support, Change Management, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Git, High Availability, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Java, Java Platform Enterprise Edition (Java EE/J2EE), Jenkins, Performance Analysis, Problem Solving Skills, Process Management, Production Support, Production Systems, Release Management/Engineering, Root Cause Analysis, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Engineering, Technical Support