Japanese Bilingual Account Assistant - Employee Benefits

Job Description:

Position

Title: Japanese

Bilingual Account Assistant - Employee Benefits

Location:

Torrance,

CA (Hybrid eligibility after 3 months)

Classification:

Non-Exempt,

Full-Time

Work

Schedules: Monday

through Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunch

break. Candidates should be prepared for possible overtime on weekdays after

5:00 PM.

• Note

on Remote Work: This position requires

in-office attendance every day for the first three months. Following the

introductory period, a hybrid schedule of two days working from home may

be available.

Summary

The

hiring organization is a premier professional services firm specializing in

employee benefits and insurance solutions. They are committed to creating and

celebrating a diverse workplace that reflects the communities and clients they

serve.

The

Account Assistant will play a vital role within the Employee Benefits Division,

providing essential support to Account Representatives and the Manager. This

individual will be responsible for ensuring day-to-day service excellence for

clients, maintaining meticulous records, and assisting with the full lifecycle

of benefit administration and renewals.

This

role is designed for a detail-oriented professional with 1-3 years of

experience who is ready to gain a professional credential and build a long-term

career in the stable, lucrative insurance brokerage industry.

Essential

Duties and Responsibilities include but are not limited to

• Client

Service Support: Assists Account

Representatives with daily service needs, including claims, billing

eligibility, and resolving service issues.

• Process

Management: Supports the renewal process,

enrollments, terminations, and COBRA administration.

• Administrative

Excellence: Provides high-level

administrative support to the Employee Benefit Manager; prepares, formats,

and edits a wide range of professional documents.

• Data

& Reporting: Creates and interprets various

reports; ensures the accuracy of the Broker's administration system

(AMS360) in a timely manner.

• Market

Research: Organizes market research and

maintains a marketing database; analyzes questionnaires and feedback forms

to drive insights.

• Implementation:

Assists with implementation activities for both new and existing clients,

including the completion and processing of applications.

• Meeting

Coordination: Schedules and prepares

materials for open enrollment meetings; collects necessary data and forms

for regulatory compliance.

• Workflow

Maintenance: Maintains a clear

understanding of carrier product offerings and processes to ensure an

efficient workflow; follows all broker policies regarding client files and

policy reviews.

• Travel:

May travel within the U.S. for customer service tasks, such as strategy

meetings and enrollment sessions.

Qualifications

The

ideal candidate is a detail-oriented professional capable of multi-tasking in a

deadline-driven environment. They must be a team player who is creative,

flexible, and solution-oriented. To perform this job successfully, an

individual must be able to perform each essential duty satisfactorily.

• Must

obtain a California Life and Health License within three months of the

start date.

• College

degree or equivalent experience; 1-3 years of experience in an office

environment with a solid understanding of basic business operations.

• Proficiency

in speaking, reading, and writing in business-level Japanese and English

is required.

• High

competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the

aptitude to learn industry-specific systems (Zywave, Employee Navigator,

Applied Epic).

• Effective

written and verbal communication skills.

• High

level of attention to detail, emotional intelligence, and the ability to

work effectively both independently and within a team.

• Advanced

skills in Excel and experience with Adobe Creative Cloud (Photoshop,

Premiere) or Adobe PDF. (Preferred)

• Strong

data analysis and reporting capabilities with a proven ability to provide

data-driven insights. (Preferred)

• A

highly responsible and productive individual who remains professional

under pressure and is willing to try new approaches to solve problems.

(Preferred)

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.