Janitorial Operations Manager

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Benefits:

• Company car
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development

Job Title: Janitorial Operations Manager

Department: Operations

Reports To: Director of Operations

Employment Type: Full-Time

Pay: Salary

MUST be able to pass a felony/criminal background check

Position Summary

The Janitorial Operations Manager is responsible for overseeing daily cleaning operations across multiple facilities, ensuring high standards of cleanliness, safety, and customer satisfaction. This role manages janitorial staff, coordinates schedules, maintains quality control, oversees budgets and supplies, and serves as the primary point of contact for clients regarding service delivery.

Key Responsibilities:

Operations Management

• Direct and oversee daily janitorial operations for assigned facilities and accounts.
• Ensure all cleaning services are performed according to company standards, client requirements, and regulatory guidelines.
• Develop and manage staffing schedules to ensure adequate coverage.
• Conduct routine facility inspections and quality assurance audits.
• Implement corrective actions to address service deficiencies.

Team Leadership

• Supervise janitorial supervisors and cleaning staff.
• Conduct performance evaluations and provide coaching and development opportunities.
• Monitor employee attendance, productivity, and compliance with company policies.
• Foster a positive, professional, and safety-focused work environment.

Client Relations

• Build and maintain strong relationships with clients and facility managers.
• Respond promptly to client concerns, service requests, and emergencies.
• Conduct regular client meetings to review service performance and identify improvement opportunities.
• Ensure high levels of customer satisfaction and contract compliance.

Safety & Compliance

• Enforce workplace safety standards and OSHA regulations.
• Ensure proper handling, storage, and use of cleaning chemicals and equipment
• Investigate and report workplace incidents as necessary.

Budget & Inventory Management

• Manage operational budgets and labor costs.
• Monitor supply usage and maintain appropriate inventory levels.

Reporting & Administration

• Prepare operational reports, inspection results, staffing reports, and performance metrics.
• Maintain accurate records related to employee performance, training, and compliance.

Qualifications

Required

• High school diploma or GED.
• 3-5 years of janitorial, facilities management, or custodial operations experience.
• 2+ years of supervisory or management experience.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with Microsoft Office/Word and scheduling/reporting software.
• Valid drivers license and reliable transportation.

Preferred

• Associates or Bachelors degree in Business Administration, Facilities Management, or a related field.
• Experience managing multiple sites or large commercial facilities.
• Knowledge of OSHA regulations and cleaning industry best practices.
• Bilingual skills are a plus.

Key Competencies

• Leadership and team development
• Customer service excellence
• Quality assurance and attention to detail
• Time management and organization
• Budget management
• Conflict resolution
• Decision-making and accountability
• Safety and compliance management

Physical Requirements

• Ability to walk, stand, bend, and climb stairs for extended periods.
• Ability to lift up to 50 pounds.
• Ability to inspect facilities and demonstrate cleaning procedures when needed.
• Availability to work flexible hours, including evenings, weekends, and on-call situations.

Performance Metrics

• Client satisfaction scores
• Service quality inspection results
• Employee retention and attendance
• Budget adherence
• Safety compliance and incident rates
• Contract performance and account growth

Salary Range: $55,000-$65,000 annually (varies by experience)

Benefits: Vacation Pay, sick pay, holiday pay, company vehicle (during business hours) or mileage reimbursement.

Compensation: $55,000.00 - $65,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, youll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.