Janitorial Event Manager

Overview

The Events Project Manager is responsible for the day‑to‑day operational, administrative, and logistical management of services to ensure full conformance with contract requirements for university events. This role oversees all aspects of event support—including planning, staffing, execution, and post‑event review—while maintaining cost control measures and service-level standards. The Events Project Manager will attend university events regularly and serve as the primary on‑site representative for ABM. This position requires being on‑call, including weekends and holidays, to support scheduled and emergency event needs.

A key component of this role is building and maintaining strong customer relationships, understanding customer requirements, and identifying opportunities to provide additional ABM services. 

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff & Management.

Responsibilities

• Ensure that event services are performed as contracted and at the intended profit margins.
• Serve as the face of ABM for the customer; develop and maintain strong, professional client relationships.
• Understand customer requirements for events and offer ABM services to meet evolving needs.
• Attend university events—supporting setup, staffing, service delivery, and breakdown activities.
• Remain on‑call to respond to urgent event or building needs; availability on weekends and holidays is required.
• Troubleshoot and resolve potential problems or service concerns quickly and effectively.
• Manage quality control monitoring and safety programs for event operations and designated facilities.
• Conduct quality of service inspections and ensure high service standards at all event locations.
• Identify opportunities to increase revenue by recommending additional or periodic services to customers.
• Ensure compliance with ABM policies and procedures, as well as all federal, state, and local regulations.
• Ensure completion and timely submission of all required paperwork, including labor variance plans, event summaries, and operational model updates.
• Proactively analyze and manage financial and operational performance across assigned event locations.
• Ensure payroll accuracy for event staff and resolve discrepancies promptly.
• Provide leadership and direction to Supervisors, Leads, and event personnel assigned to support university events.
• Oversee the recruitment, training, scheduling, and performance evaluation of event staff.
• Handle employee relations matters including directing work, performance reviews, recognition, discipline, complaint resolution, and terminations in accordance with company policies and applicable laws. 

Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years supervisory experience in a service‑oriented or customer‑centric environment.
• 2+ years of event management, janitorial/custodial oversight, or facilities management preferred.
• Experience in cost estimating and pricing event‑related services.
• Working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports, create business correspondence, and effectively communicate with managers and customers.
• Strong problem‑solving skills and the ability to remain composed under pressure in a fast‑paced event environment.