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IVR Tester

Syntricate Technologies

Bethpage, NY

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Automatic Call Distributor (ACD), Call Centers, Desktop PC, Documentation, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Quality Assurance, Requirements Management, Root Cause Analysis, SQL (Structured Query Language), Software Testing, Test Case, Test Strategy, Testing, Voice Response Systems, Writing Skills
LOCATION
Bethpage, NY
POSTED
30+ days ago
Required Skills: 6+ Year Experience in quality assurance testing Experience with specific call center technology systems such as IVR, ACD, Agent Desktop Tools, Call Recording applications, or prior experience in a call center environment is highly valuable Experience with Microsoft products such as Outlook, Excel, Power Point, SQL Experience with both custom development and packaged application deployment, including experience working within a formal development methodology Experience with translating functional requirements into strong, well-written test cases Ability to think critically and make data driven recommendations that impact the customer Proficient in all facets of software testing, from the documentation of a Test Strategy to the creation and execution of test cases, and actively participate in root-cause analysis for any defects

About the Company

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Syntricate Technologies