ITTS Agent - Service Desk Associate

e-solutions

San Antonio, TX

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JOB DETAILS

SKILLS

Auditing, Billing, Business Support, Customer Experience, Customer Support/Service, High School Diploma, Inventory Control System, Inventory Management, Logistics, Order/Customer Fulfillment, Regulatory Compliance, Retail, Root Cause Analysis, Shipping/Receiving, Supply Chain, Supply Chain Operations, Technical Support, Third-Party Logistics (3PL), Trouble Tickets, Warehousing

LOCATION

San Antonio, TX

POSTED

3 days ago

Role: ITTS Agent - Service Desk Associate

Location: San Antonio, TX 78235 (Onsite)

Schedule: Must be open from 7 AM to 7 PM (An eight-hour shift between that time frame)

Job Description

An Inventory Trouble Ticket System (ITTS) role focuseson Supply Chain operations, investigating warehouse and carrier shipping errors, and preventing negative customer experiences by tracking, auditing, and resolving inventory discrepancies within logistics and backend support systems.

Key Responsibilities:

Investigation & Resolution: Identify the root cause of warehouse fulfillment delays, shipping exceptions, and lost/misrouted devices.
Partner Collaboration: Work with third-party logistics (3PL) vendors, shipping carriers, and internal departments like billing, IT, and customer service to resolve discrepancies.
Ticket Management: Utilize company-approved ticketing and inventory management systems to track disputes, log resolution steps, and document historical data.
Supply Chain Compliance: Ensure that device supply chains operate smoothly by enforcing compliance standards and correcting operational bottlenecks in the Forward Supply Chain.

Job Requirements:

A high school diploma or equivalent
2 to 3 years of verifiable experience in logistics, supply chain, business support, or technology support.
Backgrounds in retail systems or inventory control.

ITTS Agent - Service Desk Associate

e-solutions

San Antonio, TX

About the Company

e-solutions

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