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ITSoftware Technician

Marquee Staffing

Rochester, NY

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JOB DETAILS
SALARY
$30–$34
SKILLS
Adobe FrameMaker, Analysis Skills, Animation, Biology, CSS (Cascading Style Sheet), Change Control, Communication Skills, Content Management Systems (CMS), Cross-Functional, Customer Escalations, Document Management, Documentation, HTML (HyperText Markup Language), Information Technology & Information Systems, JavaScript, Manufacturing, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Product Management, Product Marketing, Project/Program Management, Proofreading, Publications, Regulations, Regulatory Compliance, Research & Development (R&D), Resolve Customer Issues, Risk Management, Team Player, Technical Publications, Technical Support, Technical Writing, Time Management, Validation Testing, Web Design, Work From Home, Writing Skills, XML (EXtensible Markup Language)
LOCATION
Rochester, NY
POSTED
30+ days ago
Technical Communications Specialist II
Location: Rochester, NY
Work Model: Hybrid (2 days onsite, 3 days remote)
Schedule: 8:00 AM – 4:00 PM
Overview
We are seeking a Technical Communications Specialist II to develop high-quality technical documentation and communications that support the safe and effective use and servicing of products. This role collaborates cross-functionally to create clear, accurate, and compliant materials for both internal and external audiences.
Key Responsibilities
  • Develop and produce technical publications, including manuals, online content, product labeling, instructions for use, and presentations
  • Gather, analyze, and organize technical information from a variety of sources
  • Write, edit, proofread, and manage the review and approval process for complex documentation
  • Ensure all materials meet established standards for style, format, and regulatory compliance
  • Evaluate publication effectiveness and support verification and validation activities
  • Follow established change control processes
  • Review existing materials and recommend improvements in scope, format, and content
  • Manage multiple projects while meeting deadlines and communicating risks or delays
  • Investigate and resolve or escalate customer inquiries, complaints, and non-standard requests
  • Collaborate with cross-functional teams and external partners, including vendors and manufacturers
  • Participate in special projects and perform additional duties as assigned
Key Stakeholders
  • Internal: Research & Development, Technical Support, Regulatory Affairs, Quality & Compliance, Product Management/Marketing, Risk Management, Information Technology
  • External: Illustrators, translation vendors, print/media vendors, and manufacturing partners
Required Qualifications
  • Associate’s degree in Technical Writing, Communications, Medical Technology, Biology, Engineering, or a related field (or equivalent experience)
  • Minimum of 3 years of relevant technical writing or communications experience
  • Strong ability to collaborate across cross-functional teams and interact with technical and business stakeholders
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to manage multiple priorities independently
  • Proficiency in tools such as HTML, XML, DITA, Adobe FrameMaker, and Microsoft Office
  • Experience creating structured, topic-based documentation
Preferred Qualifications
  • Bachelor’s degree in a related field
  • Experience working in a regulated environment
  • Familiarity with content management systems and CSS
  • Knowledge of system design, animation tools, or JavaScript
  • Experience managing translated documentation
  • Experience with website design or authoring tools
Work Environment & Physical Requirements
  • Office and remote work environment
  • Prolonged sitting and computer use
  • Frequent hand and finger movements (typing and document creation)

About the Company

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Marquee Staffing