Atlassian JIRA, Best Practices, Change Order Management, Computer Programming, Computer Science, Customer Support/Service, Database Administration, Diversity, HTML (HyperText Markup Language), Healthcare, High School Diploma, IT Service Management (ITSM), IT Service Management (ITSM) Software, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Maintenance Services, Management of Information Systems/Technology (MIS), Metrics, Performance Analysis, Quality of Care, Remedy, Reporting Dashboards, SQL (Structured Query Language), Scholarship, Scripting (Scripting Languages), ServiceNow, Software Administration, Systems Administration/Management, Systems Maintenance, Tuition Reimbursement, User Documentation
Overview
* This a REMOTE position*
Opportunities for you!
- Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek
- Free Continuing Education and certification
- Tuition reimbursement, education programs and scholarships
- Vacation time starts building on Day 1, and builds with your seniority
- Free money toward retirement with a 403(b) and matching contributions
Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.
Responsibilities
We are seeking an ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting, Incident Management, Service Request, Service Catalogue, Self-Service Portal, Change, Knowledge, and the CMDB/Product Catalog. You will be supporting the Ivanti ITSM/Neurons Application, however experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Ivanti, Jira or other ITSM Service Management Platforms counts!
Some of the responsibilities include:
- Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates
- Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices
- Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement
- Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption
Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades. Qualifications
Education- High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
- Bachelor's Degree in Computer Science, Technology, Business, or a related field required
- Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement
Experience- 3+ years of technical experience in application administration, computer programming, and/or database administration required
- Work experience in the healthcare industry or a healthcare setting preferred
- Must have experience creating and maintaining Service Requests
- Experience with business rules, workflows, scripting, HTML, SQL a plus!
Disclaimers
• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.
C
Community Health System
Community Health Systems, Inc. is a non-profit 501 (c) (3) 330 HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Inland Empire Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC).
As such, services are offered to the neediest in each community - the un-insured and under-insured, the working poor, those with limited ability to pay, the homeless, and the indigent. Services are provided at discounted (sliding fee scale) rates for those who qualify based on gross annual income and family size.