ITSM Specialist

ITSM Specialist

Salary

Depends on Qualifications

Location

Main Campus (BG), OH

Job Type

Full-Time

Job Number

BGSU01701

Division

Finance & Administration

Department

Information Technology Service

Opening Date

06/12/2026

Pay Grade

I52

• Description
• Benefits

Summary

The ITSM Specialist serves on the IT Service Management (ITSM) team within Information Technology Services (ITS). The team is responsible for IT service management, including the knowledge base and asset inventory for the ITS department, which serves all faculty, staff, students, and other BGSU community members. This position is responsible for the design, implementation, and maintenance of ITSM elements.

Essential Functions

• Design, implement, and maintain ITSM elements
• Create, design, and manage projects related to the implementation of new services, the improvement of existing services, and the exploration of new technology
• Maintain an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems
• Develop and maintain knowledge base content and technical documentation
• Perform hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support.
• Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary.
• Other duties as assigned

Minimum Qualifications

The following Degree is required:

• Associate's degree

The following Experience is required:

• 2 years in IT client support

The following Experience is preferred:

• Client support in an enterprise (3000+ clients) environment
• Higher education experience
• IT service management experience

The following Licensure, Certifications, or Registration is required:

• ITIL certification required, or must obtain certification within 12 months of hire

Additional Information

Knowledge, Skills, and Abilities:

• Mac and Windows technology support experience
• ITSM system experience (TeamDynamix preferred)
• Asset management experience preferred
• Knowledge management experience preferred
• Process automation experience preferred
• Demonstrated ability to ?nd, evaluate, and implement new technology
• Demonstrated ability to continuously improve services and procedures
• Demonstrated ability to gather and use analytics to guide decisions, policies, and procedures
• Excellent customer service
• Excellent communication skills
• Excellent attention to detail
• Demonstrated ability to stay current with new and upcoming technology and trends

Application Deadline

The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by June 26, 2026.

Required Application Materials & Evaluation

• Experience must be fully documented on the official application.
• The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate.
• Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.
• ITIL certification required, or must obtain certification within 12 months of hire.

Uploads

• Required:

• Resume (for supplemental information only)

• Candidates who currently hold an ITIL certification should upload proof of certification.

• Optional: Cover Letter

Essential Requirement: Work Authorization

BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic.

EEOC Know Your Rights

OCRC Know Your Rights

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu.

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

Benefits

Bowling Green State University provides a comprehensive benefit program as part of a total compensation package. This includes medical, prescription, dental, vision, health accounts (medical & dependent), life & disability insurance, retirement plans, employee assistance program and tuition fee waivers for employees and their eligible dependents as well as paid time off, flexible work options, holidays and parental leave. For more information, please visit Benefits-at-a-Glance.

Employer Bowling Green State University

Address 1851 N Research Drive

Huntington Building

Bowling Green, Ohio, 43403

Phone (419) 372-8421 Human Resources

(419) 372-2865 Student Employment

Website https://www.bgsu.edu/human-resources/careers.html