Item Processing Application Specialist - Req# 601

What we need…The Application Specialist I acts as a customer liaison for various software products and third-party interfaces. This person facilitates resolution of issues requiring research within the established service levels. This person also participates in customer acceptance testing, support calls, and client implementations.What's in it for you…COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

Hybrid schedules and ample paid time off allowing you work/life balance and flexibilityCustomized training and onboarding to support you in your first year at COCCRobust employee development programs aligned with career pathing objectivesCutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggetsGenerous PTO offerings, benefits and competitive compensationOn-site fitness centers, wellness incentives, and lifestyle spending accountsTuition ReimbursementOne-on-one career coachingDEIB initiatives championing inclusion and encouraging you to bring your whole self to workFinancial planning assistance with certified professionalsPeer recognition programs

What you'll do…

Research customer issues using documentation, manuals, and testing and respond to a high volume of customer support requests, collect information and troubleshoot problemsLog all activities and research in call logging softwareSchedule and validate specification changes and maintenance accuracySupport clients during implementation of new products and servicesProvide front line customer support and assign case numbersRespond to client inquiries related to system use and proceduresAssist clients with reports, balancing, and interpretationConfigure and set up new products for clientsDetermine escalation paths and ensure issue resolutionCommunicate updates and follow ups throughout case lifecycleMeet service level standards for response and resolutionDevelop and execute test scripts for product functionalityPerform testing and document results for customer acceptanceMaintain service standards including call metrics and survey ratingsUse a consultative approach when assisting customers and communicate improvement opportunities to managementParticipate in assigned projects as needed

What you'll bring…

Associate degree or equivalent work experience in Business, MIS, or ITMinimum two years in banking, financial services, or customer supportExperience with payment systems or item processing is a plusStrong customer service and communication skillsAbility to communicate with all levels of staff and managementStrong problem solving and analytical abilitiesAbility to work independently and on a teamAbility to manage multiple tasks simultaneouslyStrong attention to detail and organization skillsAbility to learn new technology quicklyExperience with COCC INSIGHT or Open Solutions CORE is a plusExperience with branch and image capture technologies is a plusProficiency with Microsoft Office Suite

The salary range for this role is $48110-66104 annually