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ITCS First Touch Specialist

Compucom Staffing

Allen, TX

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JOB DETAILS
SALARY
$18.75–$28.75 Per Hour
SKILLS
Accidental Death and Dismemberment (AD&D), Best Practices, Business Solutions, Career Counseling, Communication Skills, Computer Hardware, Customer Relations, Customer Support/Service, Dental Insurance, Desktop Hardware, Disability Insurance, Documentation, Email Technology, Fortune 1000 Customers, Geography, Hardware Administration, Health Insurance, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Laptop PC, Legal, Life Insurance, Mac Operating System, Maintenance Services, Microsoft Active Directory, Microsoft Product Family, Mobile Devices, Network Connectivity, Printers, Problem Solving Skills, Process Improvement, Scripting (Scripting Languages), Small Business, Software Administration, State Laws and Regulations, Technical Recruiting, Technical Support, Telephony, Time Management, VPN (Virtual Private Network), Videoconferencing, Vision Plan, Wide Area Network (WAN)
LOCATION
Allen, TX
POSTED
30+ days ago
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified ITCS First Touch Specialist to join their team onsite in Allen, TX. The specialist provides front-line technical support for IT hardware, software, and network-related issues. This role serves as the initial point of contact for approximately 2,500+ global employees, delivering timely, customer-focused assistance via phone and in-person walk-up support.
 
Duties and Responsibilities:
  • Serve as the first point of contact for all IT-related incidents and service requests
  • Respond promptly to user inquiries, following established IT support scripts and engagement procedures
  • Triage, categorize, and document incidents and requests accurately within the ticketing system
  • Perform initial troubleshooting and diagnosis, utilizing remote support tools as needed
  • Resolve issues at first contact when possible; escalate and route unresolved issues to the appropriate IT teams
  • Collaborate closely with the ITCS Enablement Team and other IT groups to ensure smooth handoffs and timely resolution
  • Educate end users on self-service tools, standard processes, and IT best practices
  • Contribute to the creation and maintenance of troubleshooting documentation and knowledge base articles
  • Identify recurring issues and trends, and recommend opportunities for process or system improvements
  • Support technologies and services including:
    • End-user hardware (desktops, laptops, mobile devices, printers)
    • Video conferencing solutions
    • WAN and VPN connectivity
    • Telephony systems
    • Business applications
    • Active Directory administration
    • Collaboration platforms such as Microsoft 365 and email systems
 
Skills and Qualifications:
  • Minimum 1 to 2+ years of professional IT helpdesk experience
  • Minimum 1+ years of Active Directory experience
  • Entry-level experience supporting Microsoft and macOS-based systems
  • Strong interpersonal and communication skills with a demonstrated commitment to customer service
  • Ability to lift and transport computer hardware and equipment weighing up to 50 pounds

 
Wage Range:
The rate for this position is between $18.75 - $28.75 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
 
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
 
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
 
W2 only, no Corp to Corp.

Equal Employment Opportunity: CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. 
 
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
 
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.   
  
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.    
  
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. 
  
Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. 
  
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.   
  
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

About the Company

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Compucom Staffing