IT User Support Specialist I- California
Arthrex
Santa Barbara, CA
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Anti-Virus Software, Business Support, Centralized Operations/Management, Communication Skills, CompTIA - Computing Technology Industry Association, Computer Software, Computer Workstations, Continuous Improvement, Contract Management, Customer Service Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Document Scanners, Documentation, Equipment Maintenance/Repair, Hardware Administration, Help Desk, High School Diploma, High Tech Industry, ITIL (IT Infrastructure Library), Identify Issues, Incentive Programs, Information Technology & Information Systems, Laptop PC, Local Area Network (LAN), Machine Tool, Medical Equipment, Medical Products, Medical Treatment, Microsoft Certifications, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Mobile Devices, Mobile Technology, Network Administration/Management, Network Protocols, On Call, Operating Systems, Operations Processes, Organizational Skills, Orthopedics, Peripheral Hardware, Printers, Problem Solving Skills, Product Development, Project/Program Management, Reimbursement, Sockets, Software Administration, Software Distribution, Software Patches, Systems Maintenance, Technical Leadership, Technical Support, Telecommunications, Time Management, UMTS (Universal Mobile Telecommunications System), Vision Plan, Warehousing, Wide Area Network (WAN)
LOCATION
Santa Barbara, CA
POSTED
30+ days ago
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a IT User Support Specialist to work directly with the all departments within Arthrex on general maintenance of workstation equipment, end user support, and systems maintenance to include various end-user computing devices, software, and peripherals. Excellent communications and analytical skills, strong technical project management skills and a HS Diploma & 1+ years of help desk and/or IT field technician experience in support of a medium-sized business will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.
Main Objective:
General maintenance of workstation equipment, end user support, and systems maintenance to include various end-user services, computing devices, software, and peripherals.
Essential Duties and Responsibilities:
- Level 1 support for all hardware and software related problems including troubleshooting and resolution.
- Monitor and process tickets / incidents.
- Act as central point of contact as part of end user support.
- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
- Maintain, configure, install, and monitor printers including centralized management software.
- Perform equipment install-move-add-change operational processes as needed by the businesses.
- Analyze and recommend new technology, upgrades, and services for end users.
- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
- Rotation of on-call schedule for after-hours support.
- Participate in various IT and business projects.
- Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
- IT support for warehouse management (scanner and printers), where applicable.
- Responsible for telephone and network socket patch management, where applicable.
- Participation in the continuous improvement of existing and new helpdesk processes.
- Collection and administration of documentation.
Education/ Experience
- High school diploma or equivalent required
- Bachelor's degree or equivalent or 1 year of relevant work experience preferred
Specialized Skills
- Professional demeanor with a focus on providing excellent customer service.
- Experience with end users.
- Ability to compliantly follow procedures, standards, and learn new tasks.
- Good time-management and organization skills with ability to meet competing deadlines and demands.
- Self-starter with a problem-solving mind to identify and solve technical issues.
- Ability to work independently and within a team environment.
- Conscientious with strong attention to detail.
- Broad experience of working within a varied IT support area/function.
- Proficient in understanding and supporting computer hardware, Microsoft Windows, and Microsoft Office applications.
- Flexibility and willingness to occasionally work outside regular office hours to support business IT needs.
- Comfortable dealing with telecommunications technology.
- Basic knowledge of ADS and Group Policy.
- Experience with network protocols in LAN and WAN, as well as with anti-virus software.
- Good knowledge in dealing with software distribution tools (e.g., MECM).
- ITIL basic knowledge is an advantage.
- Completion of CompTIA exams and/or Microsoft certifications are preferred
Machine, Tools, and/or Equipment Skills:
PCs and have a command of Excel, PowerPoint, and Word plus any additional communications equipment as needed.
Arthrex Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Lunch
- Gym Reimbursement Program
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Paid Sick Leave
- Volunteer PTO
- Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
About the Company
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