Customer Support/Service, IT Service Management (ITSM), Information Technology & Information Systems, Internet Security, Management of Information Systems/Technology (MIS), Operations Management, Technical Support
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY: This position operates the City's Technology Support Services.
REPORTS TO: Help Desk Supervisor( IT Service Desk & Cybersecurity Operations Supervisor) assigns work in terms of division goals and objectives.
NOTE:An incumbent in this position may be designated as IT Technician I, IT Technician II, or IT Technician III depending upon the qualification, experience, and knowledge of the selected applicant.
SALARY RANGE:
$22.91-$34.36- IT TECHNICIAN I
$25.26-$37.88-IT TECHNICIAN II
$27.84-$41.77- IT TECHNICIAN III
Job Type: Full-Time
Agency: Technology Services
Location: 331 S. Franklin Street, Rocky Mount, NC