Sign upLog in

IT Technician

CompuCom

Plainfield, IL

Apply
JOB DETAILS
SALARY
$24.75–$36 Per Hour
SKILLS
Accidental Death and Dismemberment (AD&D), Adobe Acrobat, Amazon Web Services (AWS), Android, Apple, Apple Hardware, Business Solutions, Call Monitoring, Career Counseling, Cellular Telephone, Communication Skills, Computer Certifications, Computer Hardware, Computer Science, Computer Systems, Copying Machines, Customer Satisfaction, Dental Insurance, Disability Insurance, Document Scanners, Documentation, Electrical Engineering, Establish Priorities, Fax Machines, Follow Through, Fortune 1000 Customers, Geography, Google Apps, Hardware Administration, Health Insurance, Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Legal, Life Insurance, Lift/Move 50 Pounds, Microsoft Active Directory, Microsoft Office, Microsoft Office 2010, Microsoft Windows Desktop, Microsoft Windows Operating System, Microsoft Windows Server, Multitasking, Office Equipment, Operating Systems, Organizational Skills, Photocopy, Presentation/Verbal Skills, Printers, Problem Solving Skills, Small Business, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Recruiting, Technical Research, Telecommunications, Time Management, Trend Analysis, Vision Plan, Writing Skills
LOCATION
Plainfield, IL
POSTED
30+ days ago
At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.


We are currently seeking a qualified IT Technician to join our client’s team for an onsite position in Plainfield, IL. This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction. Resolution includes but is not limited to the following: identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails.


Duties and Responsibilities:


+ Assure continuity of the computer system for all system users

+ Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service

+ Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.

+ Provide support of a Google based business, using Google business applications

+ Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications

+ Set up equipment for employees, or assist moving equipment around

+ Must be able to coordinate with software and hardware vendors to resolve any technical issues

+ Develop training materials and procedures, and / or train users in the proper use of hardware and software

+ Provide solutions in a timely fashion for issues that may arise with all client applications

+ Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction

+ Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity

+ Recommend changes in software and hardware to improve computer capabilities

+ Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

+ Performs other duties as assigned


Skills and Qualifications:


+ Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred

+ Minimum 1 to 3+ years of related work experience

+ Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace

+ Must be able to support Apple and Android mobile phones

+ Experience with Small PDF, and Auto Desk applications, a plus

+ Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus

+ Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required

+ Frequently lift and / or move items over 50 pounds

+ Excellent telephone presence with organized follow-up skills

+ Ability to multitask - Sense of urgency; maintain a positive attitude

+ Strong user-centric focus; service oriented attitude

+ Must have strong verbal and written communication skills

+ Must have organizational skills

+ Be proficient in decision making and take initiative



Wage Range :

The rate for this position is between $24.75 - $36.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.


Benefits:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.


The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.


W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.


Expiration Date:

This posting is anticipated to remain open until 3/07/2026.


CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

About the Company

C

CompuCom