Become a Part of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes. We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule. Summary The IT Technician is responsible for the support and assistance to IT requests and needs of the organization, with the continuance of the upkeep of all support tickets, equipment and supplies. The Technician will be responsible for setting up hardware and equipment for new hires, as well as any workstation needs. The IT Technician will execute IT set up, and directed projects as well as improvements on IT projects etc., with Management from the Director of Operations.
Essential Functions Monitor and manage all IT Ticket request, responding within 24 hours. Responsible for maintaining fixed assets, equipment and related items. Ability to readily identify urgent IT hardware and onsite account needs. Capable of installing or replacing, but not limited to, new wires, phone lines, computer hardware, hotspots, TV’s, security cameras, and additional items directed by the Director of Operations. Ability to track supplies, work order status, and maintain inventory of equipment, including monitoring distribution and returned items. Responsible for communicating to the Director of Operations when items are needing to be purchased, and the pickup and delivery of needed materials from vendors (when necessary). Provides IT assistance to officials, staff, visitors and others as needed. Contacting and working in collaboration with the third-party IT company contracted to Keys to Change Represents operations department in partner related meetings when needed. Receives direct supervision from Director of Operations. Additional duties as assigned. Qualifications High School Diploma or equivalent Must be able to communicate clearly and professionally, work as a team player and at times, independently. Have basic knowledge of: Computer hardware (installation, upgrades, troubleshooting) Networking basics (Wi-Fi setup, IP addressing, routers) Operating Systems (Windows, macOS) Software troubleshooting (Installations, updates, error resolution) Basic Cybersecurity awareness (passwords, malware prevention) Must be able to communicate clearly and professionally, work as a team player and at times, independently. Experience with related IT equipment and procedures
Preferred Qualifications Associate degree in Information Technology, Computer Science, or related field. Experience working for a non- profit agency. Strong Customer service skills.
Skills and Competencies Excellent verbal and written communication. Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents. Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement. Demonstrated ability to communicate effectively and professionally with staff and clients. Ability to maintain regular, punctual attendance consistent with federal, state and local standards. Valid Arizona Driver’s License/Clean 39mnt DMV record. Work Environment Ability to lift and move IT equipment (up to 40 pounds) Ability to sit, stand, and walk for extended periods Mobility sufficient to conduct regular duties required for position. Ability to lift up to 30+ pounds in order to safely manage equipment and any job required items. Occasional after-hours or on-call support may be required Use of computers, tablet, calculators, fax machines, copiers, telephone and variety of other office equipment. |