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IT Technician / Network Administrator / Help Desk Technician

Logical Pros

Dickson / Brentwood, TN

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JOB DETAILS
SKILLS
Backup Software, Communication Skills, Computer Hardware, Computer Maintenance, Computer Software, Computer Systems, Consulting, Develop and Maintain Customers, FTP Servers, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Intuit Quickbooks, Local Area Network (LAN), Microsoft Active Directory, Microsoft Excel, Microsoft Exchange Server, Microsoft Office, Microsoft Outlook, Microsoft SQL Server, Microsoft Word, Multitasking, Network Administration/Management, Network Routers, Organizational Skills, Peripheral Hardware, Presentation/Verbal Skills, Printers, Wide Area Network (WAN), Writing Skills
LOCATION
Dickson / Brentwood, TN
POSTED
30+ days ago

Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team.

Primary Duties and Responsibilities:

• Installation, control, and maintenance of PCs, servers, and peripherals on/off-site.
• Manage and monitor customer WANs and LANs.
• Install new and maintain existing hardware and software.
• Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support.
• Consult with customers and recommend computer hardware and software to enhance their operations.
• Assist with setting up backup hardware and software.
• Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers.
• Company vehicle, computer, and phone provided during work hours.

Job Requirements:

  • Knowledge of Microsoft Office, including Outlook, Word, and Excel.
  • Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc.
  • Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs.
  • Report IT problems and issues to central dispatch for follow-up scheduling when necessary.
  • Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
  • Possess excellent verbal and written communication skills and communicate effectively with customers and employees.
  • Must maintain a neat appearance, be organized, and be able to multitask.
  • Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required.
  • Must be a team player, assisting other employees with troubleshooting and resolutions when necessary.
  • Must pass a drug screening and background security check before employment - no exceptions

Benefits:

  • Friendly and productive work environment
  • Paid time off
  • Paid holidays
  • Company-provided computer, cell phone, and tools vehicle (during work hours)
  • Health insurance options
  • Dental insurance options
  • Vision insurance options
  • Life insurance
  • 401K

About the Company

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Logical Pros