IT Technician (MSP)

IT Field Technician
We are in search for a IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Boston, MA. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.Responsibilities:

• Attending customer support requests via phone, email or in person.
• Performing server and network troubleshooting remotely and on site
• Doing application deployments
• Follow change control process
• Managing servers and network equipment
• Document and follow procedures
• Work on projects and tasks assigned in a timely manner
• Be available for emergencies and scheduled tasks during off business hours
• Be available for off hours on-call rotation.
• On-site visits to client site as needed

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Other Details about the Job

• This is a Full-Time position.
• All standard benefits are included such as medical/dental/vision insurance and vacation time.
• We encourage and reward professional certifications
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