Apple Macs, Audiovisual, Bash Scripting, Communication Skills, Crestron, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Documentation, Financial Services, Help Desk, High Net Worth, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Leadership, Leading Edge Technology, Mac Operating System, Manufacturing Data Management, Microsoft Windows Operating System, On Call, Problem Solving Skills, Record Keeping, Reimbursement, Scripting (Scripting Languages), Smart Homes, Standard Operating Procedures (SOP), Travel Planning, VPN (Virtual Private Network), Windows PowerShell
The Opportunity
Cascade is a premier Managed Service Provider (MSP) delivering world-class technical solutions to high-end Financial Services firms across the Bay Area, Los Angeles, and beyond. We are currently seeking a senior-level IT Technician who excels at the intersection of technical mastery and elite client service.
In this role, you aren’t just closing tickets; you are a trusted technical partner to VIP users. You will provide "white-glove" support on-site in San Francisco and remotely for clients globally. If you are hyper-reliable, thrive in high-stakes environments, and are looking for above-market compensation, we want to hear from you.
Who You Are
- The Ultimate Professional: You possess a "no task too small, no challenge too big" attitude and maintain a calm, focused demeanor under pressure.
- A Mac Expert: You have deep, demonstrable experience supporting macOS in an enterprise environment (Jamf Pro experience is highly preferred).
- A Clear Communicator: You can translate complex technical issues into simple, actionable language for executive leadership.
- Growth-Minded: You take extreme ownership of your career and are eager to leverage our generous certification and training bonuses.
Technical Qualifications
- 7+ years of progressive Help Desk or Desktop Support experience.
- Expert-level macOS support (PC/Windows experience is a valued plus).
- MDM Proficiency: Hands-on experience with Jamf Pro or similar platforms.
- Networking Fundamentals: Solid understanding of DHCP, DNS, VPN, and troubleshooting remote connectivity.
- Scripting: Basic familiarity with Bash or PowerShell to automate workflows.
- AV/Smart Home (Bonus): Experience with Crestron, Savant, or high-end conferencing systems.
Key Responsibilities
- VIP Engagement: Act as the primary technical point of contact for high-net-worth individuals and executive teams.
- Problem Solving: Tackle a diverse, unpredictable range of challenges—from office-wide network optimizations to personalized tech setups for traveling VIPs.
- Project Leadership: Execute cutting-edge technical improvement projects and infrastructure upgrades.
- Documentation: Maintain pristine technical records and SOPs to ensure team-wide consistency.
- Availability: Provide flexible, on-call support as needed to ensure our clients never skip a beat (includes occasional after-hours/weekend work).
Why Cascade?
We offer a “big-tech” comparable benefits package with the agility and growth potential of a high-growth startup.
- Premium Health: 95% coverage for medical, dental, and vision premiums.
- Financial Future: 401(k) with competitive employer match.
- Monthly Stipends: $125 for Tech, $100 for Healthy Living, and up to $400 reimbursement for commuting expenses.
- Professional Development: Generous reimbursements and performance bonuses for earning new certifications.
- Flexibility: This is a hybrid role with a minimum of 3 days a week onsite and up to 2 days at home.
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Cascade Technology Services, LLC
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