IT Technician (ITSM, ITIL)

American Technology Consulting

Madison, WI

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JOB DETAILS

SKILLS

Android, Best Practices, Coaching, Communication Skills, CompTIA A+, Desktop Administration, Desktop Hardware, Desktop PC, Detail Oriented, Establish Priorities, Hardware Administration, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Laptop Hardware, Leadership, Operating Systems, Operations Management, Peripheral Hardware, Policy Implementation, Printers, Procedure Implementation, Software Administration, Software Patches, Technical Support, Wireless Communications, iOS

LOCATION

Madison, WI

POSTED

30+ days ago

DETAILS: Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals. Essential duties include providing expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk. This position will also be responsible for configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others. This position is responsible for providing in- person support to DFI staff at the Hill Farms State Office building in Madison, WI. REQUIRED SKILLS (10+ years): Diagnosing, patching, and deploying desktop systems and IT hardware. Effective and professional communication skills. ITSM improvement initiatives based on ITIL best practices. High self-motivation, prioritization, and attention to detail. NICE TO HAVE SKILLS: ITIL 4 Foundation certification. CompTIA A+ certification. PMP certification. INTERVIEW PROCESS: Teams video interview with the camera on. ADDITIONAL DETAILS: EQUIPMENT -- The candidate will cover parking costs or negotiate reimbursement. Limited free parking is available nearby; onsite parking costs approximately $70/month No access to Federal Tax Information (FTI). No on-call or weekend hours required.

IT Technician (ITSM, ITIL)

American Technology Consulting

Madison, WI

About the Company

American Technology Consulting

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