IT Technician

Q Center

St. Charles, Illinois

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JOB DETAILS

SKILLS

1st Level Support, Audiovisual, Communication Skills, Computer Science, Computer Workstations, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Desktop PC, Establish Priorities, Event Management, Fortune 500 Customers, Fundraising, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Lift/Move 50 Pounds, Maintenance Services, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Multitasking, Onboarding, Operations, Operations Management, Organizational Skills, Performance Analysis, Peripheral Hardware, Physical Demands, Plan Meetings, Point of Sale (POS) Systems, Policy Development, Printers, Problem Solving Skills, Procedure Development, Process Management, Safety Process, Sales Management, Small Business, Small Company, Software Patches, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration, Wi-Fi, Wireless Communications

LOCATION

St. Charles, Illinois

POSTED

3 days ago

Q Center is looking for a Part-Time IT Technician to join our team!

JOB SUMMARY

The IT Technician (Level 1) is responsible for providing first-level technical support for Q Center’s technology systems to ensure reliable and efficient daily operations. This role focuses on troubleshooting basic hardware, software, and network issues, supporting end users, and maintaining guest-facing systems such as Wi-Fi, POS, and workstation devices. The IT Technician works closely with the team to escalate complex issues and support ongoing system maintenance.

Starting rate for this position is $24.00/hour.

Education & Experience

Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience)
0–2 years of IT support, help desk, or customer-facing technical experience
Basic knowledge of Microsoft technologies (Windows OS, Microsoft 365, Teams, Outlook)
Familiarity with Active Directory (user account setup, password resets, permissions)
Basic understanding of networking concepts (Wi-Fi connectivity, TCP/IP, DHCP, DNS)
Experience supporting POS systems, guest Wi-Fi, or hospitality systems is a plus

Physical Requirements

Flexible schedule; evenings, weekends, and holidays may be required
Medium work – ability to lift to 50 pounds occasionally and move IT equipment

General Requirements

Maintain a friendly, guest-focused, and service-oriented demeanor always
Communicate clearly with associates and guests at all levels
Listen, understand, and respond effectively to user issues and concerns
Ability to multitask, prioritize, and respond quickly in a fast-paced hospitality environment
Maintain confidentiality of sensitive information
Follow Q Center standards, policies, and safety procedures
Maintain professional appearance and grooming standards
Attend required meetings and training sessions
Demonstrate initiative in identifying and resolving issues
Perform other duties as assigned by management

Fundamental Requirements

Provide first-level technical support to associates and guests in a timely and courteous manner
Maintain professional working relationships with all departments
Respond to service requests, incidents, and support tickets

Core Responsibilities

Troubleshoot basic hardware, software, and connectivity issues (desktops, laptops, printers, mobile devices)
Provide support for guest-facing technology, including Wi-Fi access and basic connectivity assistance
Assist with point-of-sale (POS) systems and front desk systems as directed
Set up and deploy workstations, peripherals, and user devices
Perform password resets and basic account management in Active Directory or similar systems
Escalate complex issues to the team or vendors as needed
Assist with system updates, patches, and routine maintenance tasks
Maintain and organize IT equipment inventory
Support audio/visual equipment setup for meetings and events
Document issues, resolutions, and procedures in the ticketing system

Support & Operations

Assist with onboarding/offboarding tasks (account setup, equipment provisioning)
Ensure all work areas and IT equipment are clean, organized, and operational
Follow established IT policies, procedures, and security practices
Help monitor system performance and report issues to senior IT staff
Support backup and recovery processes under supervision

The Q Center:

Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

EEO is the Law Supplement Notice Pay Transparency

If you require a reasonable accommodation to complete an application, please email your request to

careers@qcenter.com

and provide the job title to which you are applying.

IT Technician

Q Center

St. Charles, Illinois

About the Company

Q Center

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