1st Level Support, Apple, Computer Science, Customer Experience, Customer Support/Service, Electronic Medical Records, High School Diploma, Identify Issues, Information Technology & Information Systems, Management of Information Systems/Technology (MIS), Medical Records, Microsoft Active Directory, Microsoft Product Family, Network Administration/Management, Network Support, Operating Systems, Project Tracking, Smart Home Devices, Software Engineering, Systems Administration/Management
When you work at Freedom Village at Brandywine, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!
Freedom Village at Brandywine is recruiting for a hospitality focused IT Technician to join our team!
Here are a few of the daily responsibilities of an IT Technician:
- Work throughout the community troubleshooting and provide services utilizing multiple IT applications and computer devices.
- Support and maintain all Microsoft and Apple desktop systems.
- Provide support services for resident and team members IT needs.
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understanding residents and team members technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
- Monitoring work orders and providing accurate status updates to customers.
- Serve as System Administrator for adding, removing, and maintaining users within active directory.
- Serve as first tier support for network infrastructure and perform basic network trouble shooting. Partner with the Health and Wellness Navigator to ensure technology in "Transitions" are a top priority including transitions of phone, computer, TV, smart home devices, etc. Ensuring that patient records, EMR transition in conjunction with resident movement throughout the continuum of care.
Here are a few of the qualifications we need you to have:
- Associate degree in information technology, computer science, software engineering, or a related field with at least 3 years of network and IT experience, or
- High school graduate or equivalent with at least 5 years of networking and IT experience.
- Related MIS, IT, IS, or system administration experience required with knowledge of Microsoft and Apple Operating Systems
If you''re an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we''d love to get to know you!
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