IT TechnicianPosition SummaryProvide technical assistance to computer systems users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, Office Suite, email, and operating systems.Essential FunctionsHelp desk supportHardware supportMaintain accurate inventory of equipment/licensingInstall software applications and provide training as neededAnswer user inquiries regarding computer software or hardware operation to resolve problemsSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareRead technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportUpgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, applicationsAssists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phone and software within established standards and guidelinesHandle any troubleshooting and technical support issues which may arisePerform duties in a safe manner including assembly of IT equipmentTravel up to 25% domestically to work sitesWhen assigned as an IT Technician 2: Ability to create quotes and follow PO in SAPWhen assigned as an IT Technician 2: Own 1 assigned project and/or completed system (SME)When assigned as an IT Technician 3: Ability to create quotes and follow PO in SAPWhen assigned as an IT Technician 3: Own 3 assigned projects and/or completed systems (SME)Perform other duties and projects as assigned by managementWhen assigned as an IT Technician 2: Up to 25% of time assisting pathway teamWhen assigned as an IT Technician 3: Up to 50% of time assisting pathway teamOther ResponsibilitiesPerform other duties and projects as assigned by managementWhen assigned as an IT Technician 2: Up to 25% of time assisting pathway teamWhen assigned as an IT Technician 3: Up to 50% of time assisting pathway teamEducation, Experience, And Skills RequiredExperience in a related field preferredIT Technician 2: Minimum 2 years' experience in a related field or a combination of work experience and educationIT Technician 3: Minimum 4 years' experience in a related field or a combination of work experience and educationAbility to multitask, prioritize and manage time efficientlyAbility to analyze problems and strategize for better solutionsAbility to demonstrate patience and understanding, ensure customer satisfactionMust have attention to detailRequires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)Ability to train users on software applicationsFamiliarity with typical desktop computer operating systems (Windows 7, 8, 10 and Android) used by business end usersMust be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient mannerMust be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS Word, Excel, Power Point and use of the InternetMust possess at any time a valid driver's license with a driving record acceptable to ORMAT's auto insurance carrierMust be able to operate a vehicle in a safe manner.Physical RequirementsThe ability to travel for long distances by car and airThe ability to lift up to 50 lbs.The ability to work at a computer and computer monitor and use repetitive motion for long periods of time.The job requires sitting and/or standing for long periods of time with moderate bending, stooping, and kneeling.#J-18808-Ljbffr