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IT Technical Analyst I

Trident Consulting

Liberty, MO

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JOB DETAILS
SALARY
SKILLS
1st Level Support, Business Solutions, Business Support, Communication Skills, Computer Maintenance, Continuous Improvement, Customer Support/Service, Hardware Administration, Help Desk, High School Diploma, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop Hardware, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, On Site Support, Peripheral Hardware, Printers, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Software Administration, Technical Analysis, Technical Support, Time Management
LOCATION
Liberty, MO
POSTED
2 days ago
Job Title: IT Technical Analyst I
Location: Liberty, MO (Onsite)
Pay Rate: $28/hr on W2
Posting Date: 06/16/2026
Start Date: 08/03/2026 | End Date: 08/02/2027
  • Schedule: Monday–Friday, 8:00 AM–5:00 PM
  • Candidates must be located within the Kansas City area
Job Summary
We are seeking a Technical Analyst I to provide first-level IT support and technical assistance for end users. The ideal candidate will troubleshoot software and hardware issues, support business systems, and contribute to maintaining efficient IT operations.

Key Responsibilities
  • Provide first-level help desk support for end users and resolve technical issues in a timely manner.
  • Troubleshoot and support Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Diagnose and resolve hardware issues involving laptops, monitors, printers, and related equipment.
  • Assist with setup, configuration, and basic maintenance of IT hardware and systems.
  • Document issues, resolutions, and recurring technical problems.
  • Support business systems and participate in continuous improvement of IT processes.
  • Escalate complex technical issues when necessary.

Required Qualifications
  • Minimum 2+ years of experience in IT support, help desk, or a related field.
  • Experience troubleshooting Microsoft Office products.
  • Basic knowledge of hardware troubleshooting including laptops, printers, and peripherals.
  • High school diploma or equivalent (GED accepted).
  • Strong problem-solving and communication skills.
  • Ability to quickly learn systems and work effectively in a hands-on environment.

Preferred Qualifications
  • Experience in a help desk or onsite IT support role.
  • Familiarity with general IT service management practices.

Required Skills
  • Microsoft Office Suite
  • Hardware troubleshooting
  • Help desk support
  • Technical problem-solving
  • Communication skills
Education
  • High School Diploma or GED

About the Company

T

Trident Consulting