IT Systems Support Specialist

IT Systems Support Specialist
Valencia, CA- 100% onsite
Direct Hire
$27.00 To $32.00 Hourly
Immediate hire at growing company. Will be responsible for performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary. Will work across the full tech stack, troubleshoot and solve simple to complex issues, provision equipment and access, coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications, and help ensure seamless IT operations. Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation. Ensure tapes are loaded and rotated internally and externally per company policy. Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions. Provide on-demand reports. Set up file permissions and monitoring by L-Par. Set up account permissions and perform table maintenance for access types. Monitor scheduling and submitting of jobs. Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access. Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed. Diagnose & document complex technical problems escalated from Level 1 support. Assist with the installation, configuration, and maintenance of computer systems and peripherals. Manage user accounts, permissions, and access rights across various systems. Build and maintain knowledge of all user-facing systems to ensure a high level of support. Maintain and perform system updates, patches, and software installations. Document and track support requests and resolutions using the Fresh Service ticketing system. Collaborate with other IT team members to identify and implement solutions to recurring issues.
Requirements:

• 4+ years' hands-on experience with AS400 tasks and processes as defined in Accountabilities. This time can be concurrent with years of support for Windows-based solutions.
• 4 years' experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement.
• Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications.
• Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On.
• Detail oriented in documentation and record keeping, ensuring information is accurate and up to date.

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

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