IT Systems & Support Specialist

Pay: $55,000.00 - $85,000.00 per year

Why This Is a Great Opportunity

• Join a stable, established company where your work directly supports both office users and production operations.
• Step into a hands-on role with visibility, variety, and real day-to-day impact.
• Be the go-to IT support person helping keep systems, devices, and teams running smoothly.
• Work across Microsoft 365, user support, devices, basic networking, and production-facing technology.
• Gain exposure to both end-user support and broader systems improvement initiatives in a growing operational environment.

Location: This role is fully on-site in Fishers, Indiana, with occasional travel to Bedford, Indiana to support operations as needed.

Note: Must have 2+ years of IT support or systems experience, strong Windows and Microsoft 365 skills, basic networking knowledge, and the ability to work on-site in Fishers. Experience in a manufacturing or operational environment is strongly preferred.

About Us

We support a business focused on operational excellence, practical innovation, and keeping critical systems running the right way. Our team values responsiveness, problem-solving, teamwork, and hands-on support that helps both office and production teams succeed. Confidential Employer.

Job Description

• Provide day-to-day IT support across hardware, software, user access, and network-related issues
• Troubleshoot Tier 1 and Tier 2 support needs for office and production users
• Set up, configure, and maintain laptops, desktops, peripherals, and production devices including RF handhelds
• Support Microsoft 365 including Outlook, Teams, shared resources, and user account issues
• Manage user accounts, permissions, and access in Active Directory and Microsoft 365
• Troubleshoot printers, scanners, and label printing systems
• Assist with basic network and infrastructure support including Wi-Fi, VPN, and switches
• Support production floor systems and ERP-related needs
• Partner with internal teams and outside vendors to resolve technical issues quickly
• Assist with upgrades, system improvements, and ongoing IT initiatives

Qualifications

• 2+ years of IT support, help desk, desktop support, or systems support experience
• Strong working knowledge of Windows and Microsoft 365
• Basic understanding of networking, user access, and device setup
• Experience with Active Directory and account administration
• Strong troubleshooting and communication skills
• Ability to work independently and support users with different technical comfort levels
• Experience in manufacturing, warehouse, or operational environments preferred
• NetSuite experience is a plus
• Associate's degree, technical training, or equivalent hands-on experience is helpful

Why You Will Love Working Here

This is a great opportunity for someone who likes solving problems, staying hands-on, and being the person others rely on. You will have a visible role, meaningful ownership, and the chance to support both daily operations and longer-term system improvements in an environment where your work truly matters.

JPC-930

Job Type: Full-time

Benefits:

• Dental insurance
• Retirement plan
• Vision insurance

Requirements: Must-haves: 2+ years of IT support or systems experience, strong Windows and Microsoft 365 skills, permanent U.S. work authorization,

• Nice to haves:

• Additional context: Relocation- [Unsure]. Packages - [Unsure]

• Salary Bands:

  • 2 to 3 years directly relevant experience: $58,000 to $65,000

  • 4 to 5 years directly relevant experience: $65,000 to $73,000

  • 5+ years with stronger manufacturing/systems breadth: $73,000 to $85,000

Submission Email: Paige - Paige.Heffner@aalberts-hfc.us

Quick Recruiter Reference

On-site IT support role in Fishers supporting both office and production users. Person will handle day-to-day support across devices, Microsoft 365, accounts, printers, and basic networking, with occasional travel to Bedford. Best fit is a hands-on IT support professional comfortable in a manufacturing or operations-heavy environment.

Recruiters Submission: To submit, cancel - IT Systems & Support Specialist - Aalberts hydronic flow control - North America - JPC 930 - Source

**New Job Order Alert**

• Client job title: IT Systems & Support Specialist

• Location: Fishers, IN

• On-site, hybrid, remote: On-site

• Experience: 2

• Good fit job titles/keywords for candidates: IT Support Specialist, IT Specialist, Help Desk Technician, Desktop Support Technician, Systems Support Specialist, Technical Support Specialist, IT Support Analyst, IT Generalist, Help Desk Support, Desktop Support, Microsoft 365, Active Directory, Windows Support, Network Support, ERP Support, NetSuite, Manufacturing IT

• # of hires needed: 1

• Open or not to recruiters on TE: NO

• Job posting strategy (bottom of package details): Near Indy at 900k pop. should be traction on this IT role, 2+ yrs exp