IT Systems Support 3

Job Title: IT Systems Support 3

Position Description: Protingent Staffing has an exciting contract IT Systems Support 3 with our client located in Corvallis, OR.

Job Description:

• Reporting to the Helpdesk Supervisor, the IT Systems Support 3 works collaboratively with all departments throughout the organization to ensure the smooth operation of IT related equipment and software.
• This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded.

Job Responsibilities:

• Identifies and procures the hardware and software needed to satisfy user requirements
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives.
• Loads appropriate software packages such as operating systems, networking components and office applications
• Assists in the customization and adaptation of existing programs to meet user requirements.
• Provides telephone, in-person and online support to end-users.
• Coordinates support activities within the Information Technology group. This may include server, networking, and security related activities.
• Provides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person.
• This position serves as an escalation point for more complicated support requests.
• Assists with coverage of the support desk as needed.
• This position is expected to take the lead on assigned projects and coordinate with other parties as needed to drive completion.

Job Qualifications:

• Education/Certification: A minimum of a 4-year degree in an IT related field is required.
• Alternatively, candidates with a 2-year degree plus an additional 4 years (10 total) of applicable full-time work experience, or no degree and an additional 6 years (12 total) of applicable full-time work experience may be considered in lieu of the minimum degree.
• Experience: A minimum of 6 years of full-time, highly applicable working experience is required with a 4-year degree.
• Knowledge of the following topics is preferred:
• Required Windows client support 7/10/LTSB/LTSC/SAC *One or more Windows OS require
• Required 802.3 wireless networks
• Required Understanding of layer 2 switching
• Required Two factor VPN
• Required Windows server 2008/2012/2016/2019
• Required Active Directory user administration
• Required Exchange user administration
• Required Understanding of User Access Control
• Required IP telephony - adds/moves/changes/conference systems/media bridge
• Required Basic understanding of security principals
• Preferred Phone support - iPhone, Android, UEM, Apple DEP, KNOX
• Preferred Limited support - iMac, MacBook, iPad
• Preferred Limited support - Unix, Linux
• Preferred Disk imaging products
• Preferred Endpoint backup products
• Industry Requirements: Eligible to work under Department of Energy 10 CFR Part 810.

Job Details:

• Job Type: Contract
• Pay Range: $40-$65/hr.
• Location: Corvallis, OR (Onsite)

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.