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IT - Systems Engineer II

PlanIT Group

Washington, DC

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JOB DETAILS
SKILLS
802.1, 802.11, Access Control, Analysis Skills, Authentication, CCNA - Cisco Certified Network Associate, Cisco Network Systems, Communication Skills, Communications Equipment Maintenance, CompTIA Network+, Computer Networks, Detail Oriented, Develop and Maintain Customers, Documentation, Electrical Wiring, Equipment Maintenance/Repair, Establish Priorities, Fiber Optic Cable, Follow Through, Hubs, IP (Internet Protocol), Identify Issues, Incident Management, Industry Standards, Information Technology & Information Systems, Internet/IP Telephony, Knowledge Base, Local Area Network (LAN), Microwaves, Multitasking, Network Administration/Management, Network Configuration Management, Network Monitoring, Network Performance/Analysis, Network Programming, Network Routers, Network Support, Network Switching, Network System Hardware, Network Testing, On Site Support, Optical Ethernet, Organizational Skills, RADIUS (Remote Authentication Dial-In User Service), Remedy, Remote Access, Requirements Management, SSL-TLS (Secure Socket Layer - Transport Layer Security), Security Protocols, ServiceNow, Switchgear, Systems Engineering, Technical Leadership, Technical Support, Telecommunications, Telecommunications Equipment, Teleconferencing, Testing, Time Management, Wi-Fi, Wide Area Network (WAN), Wiki, Wireless Communications, Wireless LAN, Writing Skills
LOCATION
Washington, DC
POSTED
2 days ago
Telecom Support Specialist II (100% onsite, no remote support authorized)

Job Description:
Peraton is seeking a Telecom Support Specialist to join our team in Washington DC. The selected candidate needs to have the necessary skills to provide technical assistance at the customer's physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services.

Responsibilities:
  • Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical Fiber cabling, IP networks
  • LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
  • Inventories and prioritize network and equipment repairs.
  • Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
  • Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
  • Documents network by recording configuration diagrams and programming.
  • Analyses network performance and prepares and presents reports based on that analysis.
  • Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
  • Initiates moves and/or setups as required/requested.
  • Maintains customer rapport by listening and answering questions and resolving concerns in a timely manner.


Required Skills:
  • A minimum of 2 - 5 years' experience in deskside and/or on-site network support.
  • Support a Cisco Centric WAN, LAN, and WLAN environment. This includes racks, hubs, routers, switches, wireless controllers, and light weight access points (LWAP).
  • Support internal run-and-maintain activities, including monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
  • Monitor system for trouble areas and proactively resolve and document root cause.
  • Make use of enterprise monitoring tools.
  • Function as a point of escalation for operational entities regarding regular or complex issues
  • Work on daily service tickets while engaged on moves/set-ups.
  • Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
  • Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
  • Basic understanding of security protocols and authentication (WPA2, EAP-TLS, 802.1x, AAA) and experience with RADIUS solutions (preferred: NPS and/or Client) .


Preferred skills:
  • A degree from an accredited College/University in the applicable field of services is required. Four additional years of relevant experience in lieu of a college degree is required.
  • Network Industry Certification(s) like CompTIA Network+, CCNA, etc.
  • Motivated self-starter who approaches technical problems with creative solutions. Ability to multi-task, attention to detail, excellent organizational skills, good follow-up and judgment. Ability to work both independently and within a team environment backed up by strong communication skills.
  • Ability to clearly communicate both business and technical terms and information/requirements/instructions to a wide variety of audiences (face-to-face, teleconference, phone and email)
  • Ability to write technical/functionality specification documentation such as Knowledgebase articles and/or Wiki.
  • Basic operational experience with Cisco Wireless LAN Controllers, wireless access points, and management systems
  • Basic experience with enterprise networking, monitoring, troubleshooting, and management tools.
  • Experience with incident management tools such as Remedy and/or Service Now

About the Company

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PlanIT Group

PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.

Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Government and Military
WEBSITE
https://www.planitgroup.com/