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IT Systems Engineer (End User Computing) - Remote

Pride Global

Pittsburgh, PA(remote)

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JOB DETAILS
SKILLS
3rd Level Support, Analysis Skills, Applications Security, Atlassian JIRA, Bash Scripting, Citrix Product Family, Computer Security, Consulting, Consumer Software, Continuous Improvement, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Environments, Desktop PC, Documentation, Google Chrome Browser, High School Diploma, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Mac Operating System, Machine Tool, Mentoring, Microsoft Office, Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows Operating System, Operational Support, Operations Management, Operations Processes, Organizational Skills, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Project Planning, SQL (Structured Query Language), ServiceNow, Software Administration, Software Development Lifecycle (SDLC), Software Distribution, Software Patches, Systems Administration/Management, Systems Engineering, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Test Case, Test Plan/Schedule, User Interface/Experience (UI/UX), VMWare, VPN (Virtual Private Network), Virtualization, Wide Area Network (WAN), Windows PowerShell, Writing Skills
LOCATION
Pittsburgh, PA
POSTED
1 day ago
Our client, a Big Consulting Services Firm is looking to hire a IT Systems Engineer (End User Computing) - Remote role

Pay Rate Range: $45/h - $55/h on W2, depending on experience

Duration: 12 Months Contract
  • This is a 100% REMOTE position.
Position Overview
  • This individual contributor role is responsible for service ownership, service management and third level support; will investigate, troubleshoot, and solve complex support issues and work to improve overall security posture.
  • This role will be responsible for investigating, troubleshooting, resolving and reporting on vulnerabilities for desktop operating systems and applications. It includes addressing end-of-support and end-of-life software, and ensuring the stability and security of a secure desktop environment.
  • It requires a proactive individual with strong agile, technical skills and a commitment to continuous improvement.
  • Managing and contributing in 2nd or 3rd level engineering, support, or equivalent teams, managing systems in large enterprise environments.
 
Responsibilities
  • Vulnerability Management: Identify, assess, and resolve desktop operating system and application vulnerabilities to ensure the security and stability of endpoints. Determine detection methods used to identify vulnerabilities, and identify feasible, effective automated resolutions.
  • Software Lifecycle Management: Manage end-of-support and end-of-life software, including planning and executing upgrades, replacements, and decommissioning.
  • Patch Management: Implement and manage third party software patches and updates to maintain system integrity and security.
  • Software Packaging: Perform analysis work to determine if vulnerable, and end-of-support, and end-of-life software can be packaged for resolution (modify/harden/upgrade/uninstall) across hundreds or thousands of devices. Submit packaging requests with requirements as needed.
  • Software Distribution: Monitor, report on, and optimize outcomes for fixes, upgrades, or uninstallation of vulnerable applications, ensuring efficient desktop operations and user satisfaction.
  • Documentation: Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings, recommending and implementing enhancements where needed.
  • Ticket and Problem Management: Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests. Manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with partners and vendors when needed to resolve complex technical issues.
  • Collaboration: Work with engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience.
Qualifications
  • 3+ years experience in the technology field with experience in advanced troubleshooting of software and vulnerabilities in a large enterprise environment.
  • Bachelor's degree from an accredited college or university is preferred. Minimum of a high school diploma or GED required.
  • Strong knowledge of Windows Desktop Operating Systems (Win11 primarily, Mac OS secondary), Intune, Entra, PowerShell, Bash, Virtualization (Citrix, VMWare, MS AVD), BitLocker, Microsoft Office Suite (M365), Browsers (Chrome, Edge).
  • Strong understanding of infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, DNS, and VPN.
  • Ability to effectively interact with individuals at all levels of responsibility and authority. Strong troubleshooting and organizational skills.
  • Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork.
  • Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.
Mandatory Skills
Computing Platforms
  • Windows Operating Systems (Win10/11)
  • Mac OS
Scripting
  • PowerShell
Productivity Tools
  • Office O365/M365
  • Jira
  • ServiceNow
  • Browsers (Chrome, Edge)
 
Preferred Skills
Desktop Systems Management
  • Microsoft BitLocker
  • Intune & Entra
  • Jamf
Vulnerability Management Tooling
  • Qualys
  • Tenable
  • Rapid7 or equivalent
Networking
  • WAN/LAN
  • TCP/IP
  • DHCP
  • DNS
  • VPN
General Reporting
  • PowerBI
  • Excel
  • Access
  • SQL

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 
 
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

#RTA
#LI-GB1
 

 

About the Company

P

Pride Global

Pride Global is a minority-owned integrated human capital solutions firm headquartered in New York with operating companies throughout the United States, Canada, India and Brazil. Pride Global companies focus on a diverse array of services including vendor management, payroll programs, business process optimization, and staffing for both direct hire and contingent labor.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Financial Services
FOUNDED
1983
WEBSITE
http://prideglobal.com

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