Sign upLog in

IT Systems and Support Manager

Expert Technology Services

Phoenix, AZ

Apply
JOB DETAILS
SKILLS
Background Investigation, Best Practices, Change Control, Cisco Network Systems, Cisco Switches, Cloud Architecture, Cloud Computing, Communication Systems, Computer Systems, Consulting, Control Objectives for Information and related Technology (COBIT), Customer Service Management, Customer Support/Service, Desktop Administration, Hardware Virtualization, High Availability, High Reliability, IT Governance, ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Information Technology & Information Systems, Interviewing Skills, Layer 3 Switching, Maintain Compliance, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft SQL Server, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Network Architecture/Engineering, Network Security, Network Systems, Problem Solving Skills, Project/Program Coordination, Resource Management, Security Architecture, Strategic Planning, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, VLAN (Virtual Local Area Network), Vendor/Supplier Management, Virtualization
LOCATION
Phoenix, AZ
POSTED
30+ days ago
Job Summary (List Format) IT Systems and Support Manager

- Position: IT Systems and Support Manager
- Location: Phoenix, AZ (Hybrid; 3 days onsite, 2 days remote)
- Duration: 4-month contract-to-hire (intent to convert to FTE)
- Schedule: Full-time, Day shift (8:00 AM 5:00 PM)
- Start Date: Projected 05/04/2026

Key Responsibilities:
- Lead and manage systems, desktop support, and service desk teams.
- Maintain high availability, reliability, and security of network, cloud, and end-user computing environments.
- Oversee troubleshooting and resolution of complex technical issues.
- Participate in IT strategic planning and governance as part of the IT Management Team.
- Coordinate IT projects, manage timelines and resources, and support technical initiatives.
- Act as subject matter expert for network and cloud architecture (Azure and on-premise).
- Design, implement, and secure cloud and network systems.
- Oversee management of enterprise servers, PCs, storage, virtual platforms, and communication systems.
- Lead change control, incident response, and vendor management.
- Ensure compliance with IT governance standards and best practices.

Required Knowledge & Experience:
- 3+ years of management experience in IT systems/support.
- Strong understanding of Azure cloud services, enterprise networking (TCP/IP, VLANs, Layer 3 switching), virtualization, and multi-tiered security architectures.
- Familiarity with IT governance frameworks (ITIL, COBIT, MOF).
- Working knowledge of Windows 11, Microsoft Exchange, Hyper-V, SharePoint, SQL Server, Active Directory, and Cisco technologies.

Preferred Skills:
- Experience with Microsoft Exchange, Hyper-V, SharePoint, SQL Server management.
- Windows 11 PC imaging and troubleshooting.
- Cisco switching experience.

Additional Requirements:
- Must reside in the Phoenix, AZ area (local candidates only).
- Must be available for in-person interviews and able to start within two weeks of offer.
- Must be eligible to work in the U.S. (no visa sponsorship).
- Background check and drug screening required.
- Hybrid work schedule (3 days onsite, 2 days remote).
- No travel required.

About the Company

E

Expert Technology Services