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IT Systems Administrator

Ness Digital Engineering

Timisoara, Romania

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
1st Level Support, 2nd Level Support, Amazon Web Services (AWS), Apple Macs, Atlassian JIRA, Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Establish Priorities, Help Desk, High Tech Industry, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Laptop PC, Mac Operating System, Manufacturing Data Management, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft IIS Web Server (Internet Information Services), Microsoft Product Family, Microsoft SQL Server, Microsoft Windows Azure, Microsoft Windows Operating System, On Site Support, Onboarding, Online Advertising, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Reporting Dashboards, SQL (Structured Query Language), ServiceNow, Software as a Service (SaaS), Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Leadership, Technical Support, User Account Administration, VPN (Virtual Private Network), Writing Skills
LOCATION
Timisoara, Romania
POSTED
9 days ago

Description

Why NESS
We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.
You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.
You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.
 
Requirements and responsibilities

We are seeking a motivated IT Support & Cloud Technician to join our IT Operations team. This hybrid role combines traditional end-user support with modern cloud platforms. The ideal candidate will have strong troubleshooting skills, excellent communication, and experience in cloud technologies such as Microsoft 365 and AWS. This role will support internal users in the UK and the US plus external customers.

What you'll do:

Desktop Support
  • Provide first and second-line support for Windows 10/11 and Mac devices, laptops, desktops, and peripherals.
  • Troubleshoot common hardware and software issues, including drivers, connectivity, performance, and application errors.
  • Support Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
  • Set up, configure, and maintain user accounts, devices, and profiles.
  • Assist with on-site and remote technical support (using RMM or other remote tools).
  • Assist with Onboarding and Offboarding of users.

Cloud & Modern Workplace
  • Administration of Microsoft 365 services (Azure AD, Exchange Online, Teams, Intune).
  • Support endpoint management activities such as device compliance, application deployment, and policy updates via Microsoft Intune.
  • Monitor cloud service health dashboards and assist with resolving basic issues.
  • Collaborate with the MSP for escalations, service tickets, and incidents outside local scope.

SaaS Customer Interaction & Troubleshooting
  • Serve as a technical contact for SaaS customers, providing high-quality troubleshooting and guidance.
  • Diagnose issues involving IIS, Microsoft SQL, and data flows.
  • Monitor the health and performance of AWS resources (Instances, Route 53, AWS Backups).

Collaborate with engineering or development teams to escalate product or platform issues.
  • Assist with technical onboarding, feature walkthroughs, and environment readiness checks.

Key skillsets:
 
  • A strong background in IIS is mandatory
  • Strong SQL experience
  • Minimum of 4 years of experiencein IT support or service desk.
  • Solid understanding of Windows and Mac operating systems and common desktop support tasks.
  • Knowledge of Microsoft 365 (Azure AD identities, Exchange Online, Teams).
  • Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
  • Exceptional communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
  • Ability to prioritize tasks and work independently or within a team.

Nice to have:
  • Experience with Microsoft Intune or other MDM/MAM solutions.
  • CompTIA A+, Network+, or Microsoft certifications.
  • Experience using ticketing systems such as ServiceNow, Jira, or HubSpot.
 
Not checking every single requirement?
If this role sounds good to you, even if you don't meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.
Let's meet and you may just be the right candidate for one of our roles.
At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.

About the Company

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Ness Digital Engineering