IT Systems Administrator

Each Systems Administrator will be assigned:

• Primary Domain Ownership - Accountable for architecture support, configuration standards, lifecycle management, documentation, vendor coordination, and operational health of assigned systems.
• Secondary Domain Support - Cross-trained to provide backup coverage, assist during outages, and support project work in additional domains.

Primary and secondary assignments may include, but are not limited to:

• Infrastructure & Virtualization
• Microsoft 365 / Azure / Identity
• Messaging & Email Systems
• Telecom & Voice Services
• Endpoint Deployment & Management
• Storage & Backup Systems
• Security & Compliance Systems

Assignments are operationally defined and may evolve based on organizational needs.

JOB SPECIFIC CORE COMPETENCIES:

• Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomes
• Excellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders.
• Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the team
• Problem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Infrastructure & Virtualization

• Administer physical and virtual server environments (Windows and/or Linux)
• Manage virtualization platforms (VMware, Hyper-V, Azure Stack HCI, etcNutanix,Scale.)
• Perform lifecycle management including provisioning, patching, upgrades, and decommissioning
• Support Active Directory, DNS, DHCP, file services, and system monitoring
• Lead or support high availability, failover, and disaster recovery planning
• Conduct capacity planning and performance optimization

Cloud & Identity Administration

• Administer Azure tenant, subscriptions, and resource groups
• Manage Azure AD (Entra ID), identity lifecycle, MFA, and Conditional Access,SSO
• Support hybrid identity and directory synchronization
• Monitor cloud performance, availability, and service health
• Support cloud migrations and modernization initiatives

Messaging & Collaboration Systems

• Administer Microsoft 365 and Exchange Online environments
• Manage mail flow, connectors, transport rules, and routing
• Maintain email security standards (SPF, DKIM, DMARC)
• Configure and support Microsoft Defender for Office 365
• Support retention, archiving, legal hold, and compliance requirements
• Troubleshoot complex mail delivery and service health issues

Telecom & Voice Systems

• Administer and optimize VoIP and collaboration platforms (e.g., Zoom Phone)
• Manage call routing, dial plans, auto attendants, and carrier integrations
• Maintain E911 compliance and perform routine validation/testing
• Monitor call quality and troubleshoot end-to-end voice performance
• Partner with networking to ensure QoS and bandwidth optimization

Endpoint Deployment & Lifecycle Management

• Lead Windows endpoint provisioning and lifecycle management
• Manage configuration profiles and application deployments
• Enforce security policies (BitLocker, Defender, device compliance)
• Oversee update rings and feature update lifecycle
• Maintain device inventory and asset tracking

Storage, Backup & Resilience

• Administer SAN/NAS environments
• Configure and maintain backup and recovery solutions
• Perform restore testing and document recovery procedures
• Support replication and offsite/cloud backup strategies

Security, Compliance & Governance

• Apply system hardening and security best practices
• Support vulnerability remediation and patch management
• Maintain compliance with regulatory and healthcare standards
• Assist with audit preparation and documentation

Operations & Support

• Serve as technical owner for assigned primary systems
• Provide escalation support for complex incidents
• Participate in change management and maintenance windows
• Document configurations, procedures, and recovery processes
• Coordinate with vendors and third-party partners
• Participate in 24x7 on-call rotation

EXPECTED BEHAVIORS:

PERSONAL CHARACTERISTICS:

• Excellent communication and collaboration skills.
• Strong analytical and diagnostic skills.
• Possess a sense of responsibility, initiative, honesty, and confidentiality.
• Desire and ability to cooperate with others.
• Able to work under stress and to meet deadlines.
• Ability to manage multiple priorities in mission-critical environments.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• 3+ years of experience in systems administration or infrastructure support
• Bachelor's degree in Information Systems, Computer Science, or a related technical field preferred.
• Equivalent combination of education, professional certifications, and progressively responsible experience may be considered in lieu of a degree.
• Experience in one or more enterprise IT domains (infrastructure, cloud, messaging, telecom, or endpoints)
• Working knowledge of networking fundamentals (DNS, TCP/IP, VLANs, firewalls)
• Experience supporting regulated environments preferred

PREFERRED QUALIFICATIONS:

• Microsoft, VMware, Azure, or relevant platform certifications
• Experience with automation or scripting (e.g., PowerShell)
• Experience in healthcare or similarly regulated industries

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

PHYSICAL/MENTAL DEMANDS:

• Lift 25 lbs. from floor to waist height, and carry for distances up to 50 feet
• Reaching overhead and squatting to stock office supplies weighing up to 10 lbs. (examples: reams of paper, boxes of folders)
• Sit to and from, stand at office chair
• Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. EQUIPMENT USED: Personal Computer Microsoft Office Suite Meditech Software Telephone Printer Other Data Extraction Software - SQL Databases, Data Queries etc.
• Works inside in a controlled area.
• Work is 2/3 sedentary.
• Occasionally lifts boxes of paper for printer.
• Visual acuity in working with figures and printed reports.
• Ability to manage multiple tasks with multiple priorities.

EQUIPMENT USED: Computer, Telephone, Printer, Fax Machine, Copy Machine

ENVIRONMENTAL CONDITIONS: Sedentary Office Environment, Onsite Work Environment