IT Support Technician

IT Support Technician

Salary

See Position Description

Location

Stafford County, VA

Job Type

Full-Time

Job Number

04053

Department

Sheriff

Division

Emergency Communications

Opening Date

05/28/2026

Starting Salary

See position description

• Description
• Benefits
• Questions

Job Description

Hiring Range $28.38 - $32.63 per hour

Prior related experience and internal equity factors will be considered when determining

the final hourly rate offered to the selected candidate

Please clickhereto review automatic disqualifiers for this position

The Information Technology Support Technician II performs intermediate to advanced technical duties related to computer hardware and software customer support in the Emergency Communications Center of the Sheriff's Office. Responsibilities include operating and maintaining Sheriff's Office computer systems to ensure end users receive the most e?ective IT functionality and support and maintain CAD/RMS/MDT as a secondary function. The position installs computer hardware and software, updates applications, and performs diagnostic tests and maintenance on computer components. This position also develops and maintains Sheriff's Office IT asset data, gathering and documenting asset state of condition, and performing complex technical o?ce and ?eld work to be used to plan maintenance activities and in support of a computerized maintenance management system.

Does related work as required. Work is performed under general supervision.

Examples of Duties

• Supports the operation of the Emergency Communications Centers computer aided dispatch, RMS and MDT technical/computerized systems
• Performs the installation, con?guration, and maintenance of computers, workstations, and other related equipment and devices
• Performs general problem solving and assistance on diverse software applications and hardware systems for Sheriff's Office users
• Provides individual and/or group instruction and training on new or updated technologies
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions
• Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and con?icts
• Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or updates; Participates in research and development initiatives and aids in the implementation of new technologies
• Performs technical support by performing deskside support to users with common hardware and software problems, which includes troubleshooting, testing, or resolving issues
• Maintains computerized inventory of Information Technology equipment and specialized services for users
• Provides plan to maintain functionality and user productivity - acquires, tracks, supports, and decommissions hardware such as laptops, desktops computers, printers, and other technology equipment
• Supports efforts in the administration of system configurations, including, but not limited to system code tables and related system functions, System security authorization and assignment, System workflow management, monitoring and management of system audit logging
• Maintains supporting system software, including mapping sub-system database
• Supports establishment of formalized policies and procedures.
• Performs related tasks as required

Knowledge, Skills and Abilities

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications;
• Knowledge of current technological developments and trends in area of expertise;
• Strong knowledge of asset management processes and procedures; Records maintenance skills;
• Comprehensive knowledge of public safety operational parameters and their translation into efficient and effective CAD, Mobile Data, RMS, and Mapping System.
• A sense of urgency and a commitment to timely completion of projects; Attention to detail along with a commitment to quality and con?dentiality;
• Sound written and verbal communication skills necessary to e?ectively interface with all levels of internal and external business contacts; Strong interpersonal skills and the ability to work e?ectively with a wide range of constituencies in a diverse community;
• Ability to work independently or as part of a team e?ectively;
• Ability to prioritize, multitask, be attentive to details, maintain con?dentiality, and provide exceptional customer service;
• Ability to perform preventive maintenance on systems software, applications, hardware, and communications;
• Ability to provide functional direction to other technical support sta? and/or county employees;
• Ability to determine computer problems and to coordinate hardware and software solutions;
• Ability to analyze and resolve computer problems;
• Ability to communicate technical guidance and instruction to users on the use of IT applications and systems; and
• Ability to establish and maintain e?ective working relationships with fellow employees, supervisors, and other departments

Education and Experience

• A combination of education and experience equivalent to an Associate degree in Computer Technology or related ?eld and one (1) year of prior experience with providing workstation support.
• Certi?cations such as CompTIA A+, CompTIA Network+, and HDI Support Center Specialist preferred

Special Requirements:

• Selected candidate will be required to pass a polygraph examination, full background investigation and pre-employment drug and alcohol screening.
• Position requires periodic on-call duty status and may be subject to call back or hold over in urgent or emergency situations

Physical Requirements/Work Environment

This is medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and a negligible amount of force constantly to move objects. Work requires stooping, kneeling, reaching, standing, walking, lifting, grasping, and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, use of measuring devices, assembly or fabrication of parts at or within arm's length, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities. The worker is subject to inside environmental conditions, and atmospheric conditions. Occasional driving to remote sites is required.

Please click here for our full-time benefits.

Note: All employees are required to have direct deposit of their bi-weekly paychecks into one or more financial institution(s) of their choice. Information must be presented at time of hire.

Proper Identification must be shown at time of hire in order to complete the necessary paperwork for compliance with the Immigration Control and Reform Act of 1986.

01

I have read and understand the automatic disqualifiers linked in the position description above?

• Yes
• No

02

I have read, understand and acknowledge the following reasons may cause me to fail the application process: Dishonesty- omitting or failing to disclose anything on paperwork or verbally will always cause a disqualification Attention to Detail- not fully completing paperwork or caring about personal appearance Not Meeting Obligations - arriving late or forgetting appointments Lack of Soft Skills - Unable to shake hands, make eye contact, or finish a sentence

• Yes
• No

03

Have you previously applied with the Stafford County Sheriffs Office?

• Yes
• No

04

What is your highest level of education?

• High School Diploma
• Some College
• Associates Degree
• Bachelors Degree/or higher

05

Number of years of IT related work experience?

06

Please list all IT related certifications you currently possess:

07

How did you hear about this position?

• Sheriffs Office Website
• Stafford County Website
• Referral
• Job/Career Fair
• College Career Center
• Advertisement (i.e. Indeed)
• VEC
• Social Media (i.e. Facebook)
• Recruiter
• Family Friend
• Other

Required Question

Employer Stafford County

Address P.O. Box 339

Stafford, Virginia, 22555-0339

Phone (540) 658-5147

Website http://staffordcountyva.gov